In this enlightening episode, Susanna Margison, a unique blend of lawyer and coach, delves into her innovative approach called 'strategic counsel.' She shares her experiences and methods for resolving conflicts before they escalate into legal battles, focusing on helping entrepreneurs manage both personal and business disputes. Susanna discusses the importance of humanistic approaches, setting the right tone in client interactions, and avoiding unnecessary litigation. The conversation covers practical advice on how to handle non-payment issues, client complaints, and the vital role of compassion in business relationships. Susanna also provides insights into dealing with online defamation and keeping a level head when facing social media backlash. Whether you're an entrepreneur facing conflict or someone interested in effective conflict resolution, this episode offers valuable strategies for maintaining integrity and positive client relationships.

00:00 Introduction to Susannah Margeson

00:54 Real-Life Olivia Pope: Strategic Counsel in Action

03:04 Reputation Management and Conflict Resolution

07:08 Navigating the Unregulated Online Space

11:11 Handling Non-Payment and Client Relationships

21:40 Legal Strategies and Conflict Resolution

32:05 Embracing a Collaboration Mindset

33:02 The Pitfalls of Insecurity in Business

34:14 Navigating Client Relationships with Confidence

35:24 The Power of Kindness in Legal Strategies

38:09 Handling Demand Letters and Legal Threats

40:05 Turning Mistakes into Opportunities

42:08 Dealing with Online Criticism

01:01:42 Final Thoughts and Where to Find More