Mastering Your Sales Process: Discovering the Secrets to an 85%+ Close Rate
In this episode, Kenda dives into the rising concerns of the TikTok ban, political future, and business stability witnessed in January. Focusing on the sales gaps identified in the audience's marketing efforts, Kenda reveals her personal strategies that result in an impressive 85%+ close rate, achieved through organic marketing. Key areas of focus include the importance of building trust and connection before the sales call, understanding different buyer types, and tailoring sales pitches accordingly. Data tracking, effective training of sales teams, and creating a consistent message across all platforms are also discussed as critical components of a successful sales process.
00:00 Reflecting on January: Social Media and Business Concerns
00:47 Understanding the Sales Process Gap
01:09 Secrets to a High Close Rate
02:03 Building Trust and Connection in Sales
02:25 Sales Philosophy and Client Feedback
03:13 Unpacking Sales Philosophy and Framework
03:36 Industry Close Rates and Unique Marketing Strategies
04:42 Personalizing the Sales Experience
05:02 Common Sales Challenges and Overcoming Objections
05:58 Shifting the Focus of Sales Calls
06:49 The Comprehensive Sales Process
08:00 Training and Isolating Sales Process Issues
10:02 Discovery, Pitching, and Closing
10:51 Effective Discovery Questions
13:56 Customizing Your Sales Pitch
20:24 Tailoring the Close to Buyer Types
21:54 Leveraging Neuromarketing in Sales
25:35 Auditing and Improving Your Sales Process
26:37 Final Thoughts on Sales and Connection