Ari Lowenstein has done just about everything in retail: consulting, product development, and leading industry associations. Now, he has built his own stores. With Ari’s Pantry, he is bringing authentic Italian flavors to Texas and has already grown from one shop to four in less than two years.

In this episode, Ari opens up to Crystal about his bold approach to retail, why failure is part of the process, and how customer experience drives everything he does.

From a playful loyalty program where customers earn “tomatoes” instead of points to lasagna Thursdays that build community, Ari shares fresh, practical insights you can bring straight into your own business. If you are wondering how to grow fast while staying authentic, this episode is for you!

[1:51] – Ari’s journey from global retail to opening Ari’s Pantry

[5:12] - Early challenges and what failure has taught him

[9:37] - Creating an Italian market experience people love

[10:09] - The simple truth: the longer customers stay, the more they spend

[12:10] - Building a cuisine people keep coming back for

[12:31] – Multiple revenue streams as protection and growth drivers

[14:38] - Replication, expansion, and scaling fast

[17:43] - Lessons in leadership: letting your team learn and fail forward

[20:42] - His advice for retailers who are stuck and overwhelmed by posting social media content

[22:15] - Authentic, consistent content that works

[24:59] – How Instagram doubles as a staff training tool

[26:22] - How to craft a memorable customer experience?

[28:23] - Turning lasagna into a community event

[29:49] – Why timing your communication matters

[30:45] - A loyalty program that swaps points for “tomatoes”

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