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How do you know if your associate attorneys are truly performing well—or if you’re just relying on gut feelings? In this MaxLawCon 2025 presentation, Steven McClelland shares a practical system for managing associate attorneys using KPIs and a simple scorecard. Instead of viewing associates as a cost, Steven encourages law firm owners to see them as an investment that should generate value for the firm while helping more clients.

Steven breaks down three core categories for measuring attorney performance: production, client satisfaction, and professional growth. By tracking clear metrics—such as attorney points, conversion rates, client feedback, and revenue—law firm owners can replace emotional decision-making with objective data.

The result is a clearer understanding of performance, better accountability, and stronger team development. Steven also explains how consistent tracking helps law firm owners identify whether an associate is developing into a “butterfly” who helps the firm grow or a “caterpillar” who may need more guidance—or a different role.

• 0:02 Introduction to the MaxLawCon presentation
• 1:18 The mindset shift from cost to investment
• 2:21 Why KPIs should be implemented early
• 4:24 The “zone of tolerance” and measuring performance
• 6:35 Three KPI categories for associate attorneys
• 7:49 Tracking attorney production with weekly points
• 10:51 Using post-consult forms to track conversions
• 13:09 Why revenue metrics matter for associate performance
• 14:10 Measuring client satisfaction and feedback
• 17:22 Tracking professional growth and team impact

Connect with Steven:

• Website 

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