At one point in time, every manager is put in that situation where an employee asks for a raise, unsure of what metrics to use and wondering how should they be implemented.

We all want to hear more feedback from our customers about their experience in our dealerships, so is there anything wrong with raffling a free oil change to encourage customers to fill out a CSI Surveys?

Today, for our Friday Drive-By, we have great answers for these two great questions from our audience. Tune in, as Chris explains the three different categories of measurements to use when a technician asks for a raise, how to properly layout a career path that will avoid tech turnover, and why you have to be really careful when you incentivize customers on CSI Surveys.

Got a question? Call us at 1-833-3-ASK-SDR

Join our Facebook Groups:

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Check out our Best-Sellers:

Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/yt_ISMbook​

Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/yt_MSAbook​

Strategy specialists and training available, just click the links below:

1. Get access to two free training videos by opting in on our website: https://chriscollinsinc.com/​​

2. Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away! https://calendly.com/cci-schedule/15-intro

There’s always that one month in the year, for whatever reason, that’s unbearably slow. How do we prepare or overcome the winter months when things slow down? 

We all want healthy competition within a team, but what do you do when the rivalry between two service advisors starts to get out of hand? 

Today, for our Friday Drive-By, we have great answers for these two great questions from our Facebook group. Tune in as Chris explains why a slow month might just be something to look forward to instead of dreading, and why a service advisor rivalry getting out of hand is still a better situation than no rivalry at all.

Got a question? Call us at 1-833-3-ASK-SDR

Join our Facebook Groups!

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PS-

Whenever you are ready, here are a few ways to work with us:

1. Get access to two free training videos by opting in on our website: https://chriscollinsinc.com/​

2. Order our best-selling books Irreplaceable Service Manager and Millionaire Service Advisor at https://offers.chriscollinsinc.com/​

3. Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away- book here - https://calendly.com/cci-schedule/15-...

Would you increase profit by improving service or lowering prices? What’s the best way to approach a tight knit dealership as an outsider service manager? How do you deal with a fellow service advisor who only cherrypicks?

This week, Chris Collins and Christian Lafferty dive in to answers a backlog of questions, Chris finds his new favorite ringtone, We get to hear a little sneak peak of his new training, and Mia from TikTok joins us to talk about her top 5 “favorite” customers you see on the service drive.

Got a question? Call us at 1-833-3-ASK-SDR
JOIN THE SERVICE REVOLUTION -- https://www.servicedriverevolution.com
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Everybody says they want to do better, but not everybody will do what it takes to get better. A lot of people wake up with the idea, “Today, I'm going to be better than yesterday. Today, I'm going to work a little bit harder, get a little bit smarter. I'm going to learn a new skill. I'm going to try something different.” But then, they go through life, just doing the same thing day-in and day-out. They INTEND to be better. But intention is not enough.

The same thing applies to Service Advisors. Chris likes to say, “There are no new customer problems!” The truth is, if you've been writing service for a year, there really aren't too many new problems! This just adds to the monotony of the day-to day and enables us to stay stagnant, or ‘good-enough’. On this week’s Drive-By, Chris challenges you to step back and really ask yourself, if you really want to get better or if it’s just something you’re saying with good intention.

Got a question you want Chris to answer? Call us at 1-833-3-ASK-SDR

PS- Whenever you are ready, here are a few ways to work with us: 1. Get access to two free training videos by opting in on our website: https://chriscollinsinc.com/ 2. Order our best selling books Irreplaceable Service Manager and Millionaire Service Advisor at https://offers.chriscollinsinc.com/ 3. Schedule a 15 minute call with our strategy specialist to accelerate your results and start seeing increased profit right away- book here - https://calendly.com/cci-schedule/15-intro

JOIN THE SERVICE REVOLUTION -- https://www.servicedriverevolution.com

Facebook -- https://bit.ly/2ST7OVW

LinkedIn -- https://bit.ly/2uVgrqV

We all know the automotive industry is changing, and now there’s proof! A recent article in Automotive News talks about how manufactures have flipped sides and are now supporting their ability to go direct to consumer to sell cars. It's only a matter of time before this becomes the norm, leaving the dealership service department with an identity crisis!

You may think that this will hurt, even decimate the service department. But nope! Chris is here to tell you why the service department is not going away, in fact, with the car sale will no longer the star of the show, service will be! Listen in as Chris tells you why the service department is on its way to becoming more and more important.

Got a question? Call us at 1-833-3-ASK-SDR

PS- Whenever you are ready, here are a few ways to work with us:
1. Get access to two free training videos by opting in on our website: https://chriscollinsinc.com/
2. Order our best-selling books Irreplaceable Service Manager and Millionaire Service Advisor at https://offers.chriscollinsinc.com/
3. Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away- book here - https://calendly.com/cci-schedule/15-intro

A lot is said about the art of compromise, but does it always lead to a positive outcome? On this week's Drive-By, Chris shares his favorite law from his newly released, "17 Laws of Leadership" training. Listen in as he discusses how every inch of compromise could possibly be getting you farther away from the intended goal.

Got a question? Call us at 1-833-3-ASK-SDR

PS- Whenever you are ready, here are a few ways to work with us:
1. Get access to two free training videos by opting in on our website: https://chriscollinsinc.com/
2. Order our best selling books Irreplaceable Service Manager and Millionaire Service Advisor at https://offers.chriscollinsinc.com/
3. Schedule a 15 minute call with our strategy specialist to accelerate your results and start seeing increased profit right away- book here - https://calendly.com/cci-schedule/15-intro

The population is shrinking, and a huge number of employees are on their way into retirement. It’s time to embrace the fact that it's harder and harder to recruit and retain employees today and will be even more difficult in the future. That’s why it’s important to create a place that's special. You have to stand for something and you have to be cutting edge and progressive in their approach to customers. If you don’t care about what you are putting out into the marketplace for your customers, it reflects everywhere. Many job seekers are checking out Google reviews during the job search. They don't want to be, or need to be, part of a business that they feel is unethical or doesn’t care about customers.

The game is going to be much harder and you need to start thinking about it now.

If you don't stand for a great customer experience, if you're not constantly improving, if you're not offering training in a career path and a way for somebody to improve their lifestyle, if you’re not helping them feel inspired versus being depressed, people aren't going to want to work for you in the future. Join Chris Collins and Christian Lafferty as they help you navigate the difficulties of recruiting and retaining quality employees on this week’s Service Drive Revolution.

Is the polarization of America ruining your business? Find out on this week's Drive-By. Now streaming!

Got a question? Call us at 1-833-3-ASK-SDR

Many people think they know the answer to this question, but most would be wrong. Find out what it is, only on this week's Service Drive Revolution. Now streaming!