Shortages in the trucking industry are worse than they were a year ago. Whether you know it or not, you are feeling its impact every day. There's currently a shortage of drivers that is almost insurmountable. Just like other industries, trucking has felt the effects of the workforce going on unemployment, leaving to take care of loved ones, and a change in education that has pushed many towards higher education and not into many hard working industries including technician training and driver school. Each one of these reasons hold blame for making a situation that was already on a downward trend, that much worse.

Listen in as Chryssa Hunluck, District Parts Manager at Daimler Trucks North America, shares with Chris and Coach Christian Lafferty how the OEM is partnering with the dealerships to help get trucks, drivers, and their loads back onto the road quicker and safer than ever. Chryssa's passion for her job, and the impact trucking has on society are to be admired. She highlights what specifically needs to be fixed if we want to correct the issue and the best approaches she sees inside service and parts departments in dealerships today.

Got a question? Call us at 1-833-3-ASK-SDR

Check out our Best-Sellers: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt

Learn more about our OnDemand Training - http://bit.ly/SDROnDemandTrainingyt

Strategy specialists and training available, just click the links below:

1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc

2. Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away! http://bit.ly/CCIschedule

Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Even though car buyers are changing every day, the car buying experience isn't changing fast enough to give them what they want! It won't be long before brick and mortar dealerships are forced to change, or risk going extinct. But what exactly does this change look like? Join in as service department coaches Chris and Christian, talk about the future of automation in the dealership and whether or not it's really necessary.

Got a question? Call us at 1-833-3-ASK-SDR

Check out our Best-Sellers: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt

Learn more about our OnDemand Training - http://bit.ly/SDROnDemandTrainingyt Strategy specialists and training available, just click the links below:

1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc

2. Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away! http://bit.ly/CCIschedule

Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Technicians are the backbone of every car dealership. Yet they're becoming harder and harder to find and keep! Why is it that so many dealerships can't recruit techs? In this video, Steve Hamre discusses the phenomenon and reveals a surprisingly obvious answer that the majority of dealerships don't realize...

Join in as Chris Collins and Coach Christian talk with Steve Hamre, the National Automotive Technician Recruiting Manager for Lithia Motors, Inc. about the secrets of hiring technicians learned from years out in the field.

Got a question? Call us at 1-833-3-ASK-SDR

Tire sales have been a loss leader since day one. They are often an overlooked product for dealerships, yet the potential for profits in the tire business is staggering. But how can dealerships take advantage of this missed opportunity when after-market competitors have already taken it all for themselves?

Join us, as Chris Collins and Coach Christian talk with Scott Rea, the Senior Vice President at Tire Profile, about the missed opportunity in profit with tire sales. What the future of the service drive will look like when electric vehicles take over and how better informing your customers on the best tires will build better trust and retention.

Got a question? Call us at 1-833-3-ASK-SDR

Check out our Best-Sellers: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt

Learn more about our On Demand Training - http://bit.ly/SDROnDemandTrainingyt

Strategy specialists and training available, just click the links below: 1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc

2. Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away! http://bit.ly/CCIschedule

Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

How do managers motivate and incentivize millennials in a day and age when they care more about quality of life and less about money? How do prospective workers determine if the company they're interested in is a good fit for them from their interviewer?

Join in, As Chris Collins talks with the Director of Strategic Learning and Organizational Experience at Cal Poly Pomona, Michelle Elrod, to answer these listener questions and talk about the ins and outs of what it means to have a strong work culture as well as what to look out for at a new company.

The question of whether or not leaders and employees should be friends is one that has been raised in business for decades. Often, the answer to this question is no because it can lead to many problems, but if the friendship of a leader and employee is done the right way, how well does it improve results at a dealership?

Join in, as Chris Collins and Coach Christain talk with Fixed Ops Director Ryan Mutalib, about how good leadership makes all the difference, Ryan shares his experience on how much Chris' leadership training has helped him, and they help a caller question about how to handle their burnout.

The job of a service advisor is to diagnose problems and strengthens relationships with customers. Depending on the dealership, they may have anywhere from 8 to 20 ROs a day, but how many should they have? And does writing too many ROs cause more harm than good?

Join in, as Chris Collins and Coach Christian try a social experiment on our podcast editor, Michael, to show how service advisors should talk with customers, they explain why equating dollars to cars coming in is a problem when it comes to R.O. count, and they give advice to a young advisor who is going to become a service manager.

Got a question? Call us at 1-833-3-ASK-SDR

A global shortage of microchips creates a major production problem for businesses worldwide, from cell phones to cars. The list of manufacturers shutting down production grows by the day with short-term solutions in sight. How long will this impact the auto industry, and what does this global shortage mean for new car supplies, replacement parts, and the dealership model as a whole? Join in, as Chirs Collins interviews special guest Ben Klayman, Reuters' Detroit Bureau Chief, and Stephen Nellis, Reuters Reporter on what is causing the chip shortage, how manufacturers and dealerships are being affected by this supply chain disruption, and what long-term changes can we expect to see from this. Follow Reuters' Detroit Bureau Chief Ben Klayman on Twitter @BenKlayman for more news on the auto-industry. Follow Reuters Reporter Stephen Nellis on Twitter @StephenNellis for more news on the chip shortage.

Every dealership wants to increase their traffic and get more profit, but very few think about how much they're losing per day for not having a used car out on the frontline. Used cars are a depreciating asset, meaning every week, they're going down a couple of hundred dollars in value, not up. So why does it take so long for dealerships to recondition used cars, and how long should it take?

Join us, as Chris Collins and Coach Christian explain the math to figuring out how much money dealerships are missing out on, how fixing a used car system will increase customer retention, the best way to setup a faster reconditioning system, and answer a caller's question looking for the most effective approach for a service advisor to get a customer's permission to do a multiple inspection.

Got a question? Call us at 1-833-3-ASK-SDR

Join our Facebook Groups:

For Fixed Ops -- https://www.facebook.com/groups/thefixedops/

For Independent Shop Owners -- https://www.facebook.com/groups/shopownersyndicate

Check out our Best-Sellers:

Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://chriscollinsinc.com/product/irreplaceable-service-manager/

Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://chriscollinsinc.com/product/millionaire-service-advisor/

Strategy specialists and training available, just click the links below:

1. Get access to two free training videos by opting in on our website: https://chriscollinsinc.com/​​

2. Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away! https://calendly.com/cci-schedule/15-intro

Dealership dispatchers have been around since the beginning, but many dealerships have gotten rid of the position altogether over the last few decades, while some still cling on. Do dispatchers still have a vital role in the service department, or are they a hindrance to productivity?

Join us, as Chris and Christian play a game of Would You Rather, explain why dispatchers are as helpful as a widget blocking the front door to your house, Chris shares three alternatives to a dispatch that actually work, and answer caller questions about the uncontrollable in a service drive and what job offer a new service advisor should choose.

Got a question? Call us at 1-833-3-ASK-SDR

Join our Facebook Groups: For Fixed Ops -- https://www.facebook.com/groups/thefixedops/

For Independent Shop Owners -- https://www.facebook.com/groups/shopownersyndicate

Check out our Best-Sellers:

Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://chriscollinsinc.com/product/irreplaceable-service-manager/

Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://chriscollinsinc.com/product/millionaire-service-advisor/

Strategy specialists and training available, just click the links below:

1. Get access to two free training videos by opting in on our website: https://chriscollinsinc.com/​​

2. Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away! https://calendly.com/cci-schedule/15-intro