On today's episode, Chase Hughes, best-selling author, intelligence trainer and military veteran, sits down with Chris and Christian to further the conversation surrounding human behavior and psychology and how it influences our decisions as consumers. He digs into his past as a veteran and intelligence trainer, and shares how he was never naturally adept at reading people, and that it took years of studying and experience to get to the point where he is now; a master of behavioral profiling & psychological intelligence.

The team discusses the new sales training program that Chris and Chase are collaborating on, Chris and Christian get shocking news from Chase surrounding a bad experience with Hall & Oates, and everyone gets hyped up to see Chase at Top Dog 2021! This, and so much more on this weeks' Service Drive Revoluuuuutioooonnn!

This week's episode is jam-packed full of great advice, terrible jokes and exciting announcements of upcoming events from the team at Chris Collins. Chris and Mia answer a call-in question about express lanes, and they discuss the logistics behind express lanes and how they are costing your dealership money. Chris delves into how the existing structure of express lanes is great for customers in theory, but is not being executed properly behind the scenes.

Service manager and connoisseur of optimism, Dan Beakey, makes a quick pit stop on the show to further the discussion surrounding the national technician shortage, and he and Chris debate on if technician wages are a contributing factor to the shortage. Stay tuned to hear more advice from Chris, along with some exciting news about TopDog 2021.

This, and so much more on this weeks' Service Drive Revoluuuuutioooonnn!

On today's episode, Dr. Robert Cialdini, author of "Influence: the Psychology of Persuasion" and "Pre-suasion", takes us through his journey of discovering his passion for understanding human behavior, and how to harness the power of influence to positively affect ourselves and those around us. He sits down with Chris and breaks down what to expect from him as a speaker at this year's Top Dog event in LA, including the discussion around the 6 universal principles of influence, and how dealership service departments need to implement these principles to achieve greatness. Chris and Dr. Cialdini get excited about Dr. Cialdini's book, "The Small Big", co-written with Steve Martin and Noah J. Goldstein, which uncovers the endless possibilities of making the biggest changes with the smallest of actions, in combination with the 6 universal principles of influence. Make sure you stay tuned, because Dr. Cialdini shares a story with a powerful secret, so we know you won't want to miss it.

Want to hear more from Dr. Cialdini on the Power of Persuasion? Visit www.chriscollinsinc.com/topdog2021 to get your tickets to this year's Top Dog Event, and we'll see you there!

On today's episode, Chris and TikTok star, Mia Griggs, discuss Mia's ongoing attempt to permanently replace Christian on the show, along with chatting about how to keep boring flights exciting and fresh. They talk about some of the biggest upcoming events at Chris Collins Inc., including Top Dog 2021, Mia's nearly-completed BDC training program, and more.

Chris and Mia then sit down with Stepen Mason, Director of Operations at Keffer Automotive Group. Stephen shares an incredibly raw and vulnerable story about one of the hardest lessons he learned in his automotive career so far, which helped him change his perspective on leadership, communication and respect at the workplace. This, and so much more on this weeks' Service Drive Revoluuuuutioooonnn!

To register for Top Dog 2021, please visit chriscollinsinc.com/service-manager-challenge

We will see you there!

Got a question? Call us at 1-833-3-ASK-SDR

This week on Service Drive Revolution, Coach Christian is back from his road-trip and he's here to tell us all about the trials and joys of his RV trip. Chris talks about his goal while creating training and the entertainment quality it must have to draw in younger generations. Impactful training needs to be done in a way that grabs the audience's attention right out of the gate. People are tired of staring at talking heads and consultants telling them all the things that need to be done, but not HOW to do them.

LeeAnn Radonski, District Manager for DigniFi, an alternative financing option for car repairs, joins Chris and Coach Christian Lafferty on this week's episode to discuss the benefits to offering customers alternative purchasing options at the time of write-up. Providing options creates an incredible retention tool for businesses and increases customer loyalty with a brand. The way of the future is allowing customers to decide how they will finance their purchases. This, and so much more on this weeks' Service Drive Revoluuuuutioooonnn!

In this very informative and eye-opening episode, Raleigh Wilkins, Founder and CEO of Sales Platoon and a Marine Corp Veteran, shares with us the story behind Sales Platoon, Christian shares his most eye-roll inducing "dad joke" in his arsenal, and Chris compares the automotive industry's high technician turnover to high veteran turnover in the civilian workforce. Raleigh brings to light how military veterans are thrown into the deep end of the civilian world without a life jacket, so he has made it his life mission to help close that gap by getting them out of the unemployment line and into the world of sales.

Along with ending the stigma around the word "sales", Raleigh and Chris talk about the overlap in characteristics between veterans and successful sales people, like dedication, consistency, attention to detail, and respect. Military veterans give up a huge portion of their lives to protect our country, so it's time for us to start prioritizing their well-being once they transition out of the military, and to help put their unmatched skill sets to use in a powerful way. This, and so much more on this weeks' Service Drive Revoluuuuutioooonnn!

To find out more about the impactful work Raleigh is leading, please visit https://www.mysalesplatoon.com/

On this week's episode, Coach Christian Lafferty reports back from his last visit in store, in Michigan, where he learned something shocking about his predecessor. He and Chris are joined by Customer Experience Manager at Subaru, Jaimie Morris. Jaimie came to the show by way of LinkedIn, through a post that particularly caught our eye with the subject of the post and piqued our curiosity even more with the responses.

Listen in as Chris and Coach Christian Lafferty pick-apart a few of Jaimie's posts about ways to positively impact retention in the Service Drive, identify ways managers can get a lot more out of their team, and how the new generation coming in to work at the dealership have very different ways of being motivated. One key? It's not the 70-hour work weeks many in management wear as a badge of honor. That, and much much more on Service Drive Revoluuuuuuutiooooon!

On this week's episode, Chris talks with Coach Christian Lafferty about a letter he got from #NADA inviting him to speak at #NADA2022. Chris talks about his past experience speaking at NADA and the way he's seen many NADA 20 groups run. He talks about the differences between the message he presents and what other industry experts are sharing and presenting about. See what he has to say about how he is sometimes perceived and the three workshops you won't be registering for at #NADA2022.

Also in this episode, Chris and Coach Christian Lafferty answer listener questions about motivating employees who seem impossible to motivate, calculate if an offer a technician has to move to an advisor role makes sense, and give an advisor some priceless advice to becoming #1. All this, and a joke or two, this week on Service Drive. Revolution!

Once again, something in the automotive world has been turned on its head. Never in the history of transportation, have technicians been so in-demand and so incredibly valuable in the marketplace. The question we hear most in service departments these days is, "How do I hire technicians?" Well, I have an answer for that, and much more on today's Service Drive Revolution!

Listen in as Memphis Resident, and Certified Ford Tech, Kayce Morris, joins me, Chris Collins, and Tik-Tok Star Mia Griggs, to tell us all about how an unlikely incident created the perfect opportunity for her to learn her value as a technician and eventually, a new home at a Ford store as a Master Tech working on transmissions, just like she wanted to do! Her story is a wake-up call to owners, managers, and other technicians who wonder what the true value of a technician is!

Many consumers these days choose online for all their shopping needs! It's not unusual to hear people say, "If I can't get it online, I don't want it!" Well, companies like Carvana heard their cry and paved a way for buyers to purchase used cars, with more peace of mind than buying from an unknown person, while also avoiding the hassle and prices at dealerships. In 2020, Covid really helped set fire to the used car industry. With quarantine across the world and the chip shortage in full bloom, the new car market slowed down, and the used car market exploded.

On today's episode, Chris and special guest Mia Griggs talk with Arron Bratcher, a Service Manager at a Chevy store in Indiana who is learning to appreciate the online used car dealers, but for a very interesting reason. Listen in as he reads a very sweet, very poignant letter to Carvana about the experience they provide their customers. It took us by surprise! Listen in on this week's episode of Service Drive Revolutioooooooooon!