In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan look at smartening up broken systems. They illustrate what a broken system is, how to test your systems and find better ways to do it, and why you should do annual checks with past clients and categorise market appraisals by problem type.

They talk about meetings and managing risk by setting meeting rhythms. Josh describes his 'see something, say something' experience at the Hilton, and they discuss customer service and dress code policy at the Flamingo Room restaurant.