On this Special Episode of Breaking Banks we spoke to bankers about why they love what they do and highlighted the importance of purpose in digital advancement.

Show Hosts:

Jason Henrichs

Show Guests:

Mary Kate Loftin of M&T Bank

Curt Queyrouze of TAB Bank

TOPICS DISCUSSED:

[2:40] In today’s landscape does digital banking take the humanization out of banking?

[4:50] Mary Kate Loftin talks about looking ahead in innovation and M&T Bank’s partnership with MX.

[6:45] How should banks manage employee happiness during the COVID19 crisis?

[11:52] Mary Kate talks about the increase in usage of Zelle during the coronavirus pandemic. 

[14:55] Jason asks Mary Kate does meaning and purpose account for a happier workplace? How do the customers benefit when bankers are happy?

[17:10]  What does it take to bring surprise and delight from a banking product?

[25:00] Jason asks Curt Queyrouze why he chose to become a banker.

[30:02] Is there a difference in passion between banks and fintechs?

[33:12] Curt says it’s important to take purposeful risks in technology.

[34:05] Utilizing a jobs-to-be-done mentality can help solve customer problems and issues.

[35:15] How do you get an internal culture to change their mindset around the fear of failure?

[44:00] How important has it become for banks to hire passionate people to be bankers and be able to adapt to change?

RESOURCES MENTIONED:

MX 

M&T Bank

Adobe Analytics

Microsoft Teams

Trello

Zelle

Instacart

Docusign

TAB Bank

Jack Henry & Associates

Show Sponsors:

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