90% of us think we're good listeners — but we retain about 20% of what we hear. In this Squiggly Shortcut, Sarah shares five practical ways to close that listening gap, starting with the one thing most of us never even notice.

🎯 What You'll Learn

– Why listening isn't just about words — and what to pay attention to instead

– How the pressure to respond is the biggest enemy of good listening

– Why repeating back the words someone uses can unlock a whole new conversation

– What a no-interruption meeting feels like — and why it's worth trying with your team

– The simple summarising habit that will make you a noticeably better listener overnight

📚 Resources Mentioned

Episode 319 — Listening with Kate Murphy

You can also find Kate Murphy's book I Never Said I Was a Good Listener via your usual bookshop.

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