In this episode, St Giles Hotel Group CEO Abigail Tan shares how her approach to leadership has evolved from self-discovery to creating a culture people can feel. Speaking with our career correspondent and hertelier founder Emily Goldfisher, Abigail reflects on the values that guide her decisions, the lessons she’s learned as both a CEO and mother, and why authentic leadership and organizational behavior matter more than ever in hospitality.

She discusses how she’s built a loyal team—many with decades of tenure—by leading with empathy, clarity, and purpose, and how redefining risk as “adventure learning” continues to shape her growth. Listeners will take away actionable insights on building strong cultures and leading with humanity in an evolving industry.

Also see:

• Offering Hope Through Hospitality: How We Worked with St. Giles Hotels to Create Opportunities for our Community - Greg Früchtenicht, Saira Hospitality
• Herstory: Abigail Tan on Leading St Giles and Building Hotels with Heart

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands