In this episode, Abigail Tan, CEO of St Giles Hotel Group, joins our correspondent and hertelier founder Emily Goldfisher to share the story behind Hotels with Heart, a program using hospitality to provide housing, training, and new opportunities for people experiencing homelessness. Started during the pandemic, the initiative has grown into a full-fledged Hospitality Academy that equips participants with skills, confidence, and pathways to employment. Abigail’s vision shows how hotels can go beyond business to become platforms for community and compassion.

Also see:

• Offering Hope Through Hospitality: How We Worked with St. Giles Hotels to Create Opportunities for our Community - Greg Früchtenicht, Saira Hospitality
• Herstory: Abigail Tan on Leading St Giles and Building Hotels with Heart

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands