In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan talk about building a systems mindset. They look at people and systems, knowing where the problem is, how systems can break, why you design the system on paper before adding tech, teaching systems: if you can't explain it you can't do it, and making toolsets accessible. Josh shares a story about the ISO9001 systemisation standard, quality audits and endorsement, margins, and scaling. Kon reflects on how his father shaped his experiences and expectations, and they examine how we've automated compliance and forgotten about lead generation.