The Adviser Podcast Network

With the 10th annual Australian Broking Awards 2020 set to occur as a live broadcast event on Thursday, 16 July at 6pm, we are bringing you a series of podcasts showcasing the partners and finalists across a multitude of categories.

In this episode, The Adviser's Annie Kane is joined by Steve Kane, general manager of broker distribution at NAB, which is the Principal Partner of the Australian Broking Awards 2020.

Steve and Annie discuss the new live broadcast format, why NAB is partnering with the Australian Broking Awards 2020, and what we can look forward to over the course of the next few weeks

Have you secured your place to the first-ever Live Broadcast experience for the Australian Broking Awards? Despite not being able to travel freely across the country, we will continue to celebrate this year's leading mortgage industry professionals and businesses. Register for FREE today and join us on Thursday, 16 July at 6pm AEST from your boardroom, office or even lounge room!

Last week, ASIC released its regulatory guide 273, the final guidance for the incoming best interests duty for mortgage brokers.

In this episode of In Focus, host Annie Kane is joined by ASIC commissioner Sean Hughes to discuss the regulator's new guidance on the incoming best interests duty for mortgage brokers, why it's essential reading for brokers, and what it hopes to achieve.

In this episode, tune in to find out:

- The main updates between the draft and final versions of the guidance - Why advisers should read and apply the duty even if they are not legally required to do so - The most important elements of the guidance for brokers to understand

And plenty more!

As the director of a team of six other brokers at Mortgage Broker Melbourne, Marc Barlow is an advocate for tools that free up brokers' time in order to provide the most valuable service to their clients.

In this episode of Elite Broker, Marc joins host Annie Kane to talk about what triggered his shift from banking into broking, why he finds working with first home buyers so rewarding, and how he finds new business.

Tune in to hear Marc reveal:

- What he wishes he knew when he first started out as a broker - How COVID-19 assistance measures have been affecting his client base - What he considers the mark of excellent customer service

What's Making Headlines is your new source for all the very latest in Australian real estate news.

Tune in every week to hear hosts Phil Tarrant and Tom Panos bring you the biggest stories over the past few days, covering everything you need to know about the buying, selling, owning and financing of real estate in Australia.

In this episode, hear about agencies expanding both regionally and online, the hotspots most eligible for the HomeBuilder scheme, and the ACCC's Connective/AFG merger announcement.

Former business banker Zac Goodman established his Brisbane-based brokerage Mortar Finance two years ago and was recently awarded Queensland's Best Newcomer at this year's Better Business Awards.

In this episode of Elite Broker, Zac joins host Annie Kane to talk about how he came to be a mortgage and finance broker, how he has been supporting owner-occupier and SME clients, and how COVID-19 has affected his business processes.

Zac also delves into:

- The range of loans he is writing at the moment - Whether his clients will be taking advantage of the HomeBuilder scheme - How he's cultivated a strong culture within his team

Recently crowned SA/NT Finance Broker of the Year at this year's Better Business Awards, Monica Wandel of SA Finance Hub credits her success to her breadth of experience in the property and finance space.

Monica joins host Annie Kane on this episode of Elite Broker to share how her business has fared through COVID-19, the tools she has implemented to increase automation in her processes, and how she sources business relationships with referral partners.

Monica also reveals:

- Why she decided to go down the independent route - Why she outsources to specialists for help with particular aspects of running her business - How she is supporting SMEs at this critical time

While times are tough for many businesses right now, others are experiencing even more demand than usual. One such business is Time Home Loans, whose founder, Ruan Burger, attributes to building good relationships.

Ruan returns to Elite Broker to share how his brokerage has developed over the past year, what processes he has put in place to adapt to the current climate, and how his referral partnerships work. Ruan also reveals:

- Why it's critical to look after your staff - How his aggregator has provided support - His top tips for new brokers entering the industry

The coronavirus pandemic and its associated social distancing requirements forced businesses across Australia to change the way they operated, with many moving online for the first time. While the broking industry has long been adopting technology to create a more efficient and seamless customer experience, the pandemic saw many lenders change policies to enable brokers to write mortgages digitally.

With distancing requirements now easing, how much of the changes will remain in place, and what does the future of mortgage broking look like?

In this episode of In Focus, partnered by Loan Market, the executive chairman of Loan Market, Sam White, discusses his vision for the future of mortgage broking and how the advent of the 100 per cent digital mortgage broker is now upon us.

In this episode, tune in to find out:

- How COVID-19 and the best interests duty will bring about digital brokers - What are the leading digital tools and strategies helping brokers save time - The future of training

And plenty more!

Kris Menon - NSW's recently crowned Best Customer Service (Individual) broker at the Better Business Awards 2020 - credits his confidence and aptitude as a broker to his investment of time and money into ongoing professional development and training.

The Origin Finance broker joins host Annie Kane on this episode of Elite Broker to discuss how he got into broking, what good customer service means to him, and how his broking practices have changed during the coronavirus pandemic.

Kris also reveals:

- What tools he uses to market his business - How he and his team guide customers through the home-buying process - The biggest challenge he's faced in his broking career

In April, Momentum Intelligence conducted a major survey to understand how the coronavirus pandemic has been affecting the nation's small businesses.

Momentum Intelligence's head of strategy, Michael Johnson, joins host Annie Kane on this episode of In Focus to analyse the findings of the My Business COVID-19 Sentiment Survey, revealing how broker workload volumes, revenue impacts and mental health situations have changed.

In this episode, tune in to find out:

- How the broking industry compares to other sectors - Satisfaction rates around government relief packages - What the next iteration of the survey will focus on

And plenty more!