019: Art Marketing Playbook - OvertimeSome bolt-on extra tactics to the Art Marketing Playbook, including: the (only) three ways to grow your art business, and why to send abandoned cart emails.Show Notes017: The Holiday Art Marketing Playbook018: Facebook Messenger is the New Emailcheck001: How to Combine Online and Offline Selling with Artist Kim Vergil checkRate and Review the Art Marketing Podcast on iTunescheckDownload the PDF of the show notes + transcribecheckDownload the PDF of a customer follow-up emailcheckDownload the PDF of an abandoned carts follow-up emailTranscribeRead the transcribeJust when you thought the game was over, the official just blew his whistle and we're headed into overtime. So on today's podcast, we're going to cover the only three ways you can increase your online sales, how to email your customers that both purchased and your unsold shopping carts, presumably after a holiday discount, I will include some sample email copy, and then just some of the trade craft and nuance that goes with it.So, let's start at the top. There's only three ways to increase online sales. What are they? Number one, the one that everybody always loves to talk about that we spend the majority of our time talking about, is increasing the number of customers. More traffic, more eyeballs, in the retail sense more people walking into your art gallery. That's the one everybody talks about. Number two and number three, though, they rarely get the same level of attention but they are equally powerful and sometimes more so. Number two is by increasing your average order size, AOV. Best way to think about this is: Do you want fries and a coke with that, right? You had your original order. You asked a customer to get something else. You bolt it on, you increase your AOV. Number three is by increasing the number of repeat purchases.So for the purposes of the rest of this episode, a lot of today's episode is going to build upon obviously the Art Marketing Playbook, which we just released. I think it was episode 17, so this over time concept we're bolting on to the end of the playbook. So if you haven't listened to that one, highly encourage you to do so. We'll put a link into the show notes to it, but you don't necessarily need to to get the value out of today's.So let's assume you have a website and you have a website that is equipped to sell art online, meaning you have a shopping cart that takes credit cards, you can audit your transactional data as well as your unsold shopping carts. If you don't, the 21st century is calling. Pick up the phone and answer, please. You need one. So I'm going to assume that is the case, but don't worry if you don't. There's actually going to be parts of this technique you can use even if you're completely selling all of your art offline. And let's also assume a holiday just went down. You ran a marketing campaign and sale. At the time of recording this, it's been Black Friday and Cyber Monday, right? We just got through that turn, but whatever holiday that just finished it works whenever you're listening to this.So the number one group that we're going to talk about are those that placed an order during your holiday sale. The number two group that we're going to talk about are those that added an item to their shopping cart and then bounced and left your site without purchasing. So those are the two groups that we're going to address.So first, let's talk about group number one. These are the folks that placed an order. So just to further set this up, they placed an order, and let's stick on the Black Friday, Cyber Monday. So during your sales period, however long it was, somebody came and they placed an order. So here we are a couple of days after Cyber Monday let's just say, and let's say our buyer's name was John. I immediately send John an email and I say, "Hey John, I just wanted to thank you again for your purchase. It means the world to me. As a way of saying thanks,