In this insightful episode, entrepreneur Mark Bradley shares his journey from running a landscaping business to developing and selling a successful software company. Learn about implementing balanced scorecards, preparing businesses for sale, and leveraging technology for operational excellence.

Episode Timeline

Introduction and Background (00:00 - 03:17)

• 00:00 - Episode introduction and balanced scorecard overview
• 00:13 - Welcome
• 00:46 - Introduction of guest Mark Bradley
• 01:33 - Year in review discussion
• 02:31 - Initial discussion about business sale experience

Building a Software Business (03:18 - 14:40)

• 03:18 - Journey from landscaping to software development
• 05:56 - Key strategies for optimizing business value
• Discussion of scaling challenges and solutions
• Importance of systematic growth approaches

Technology and Business Optimization (14:41 - 30:36)

• 14:41 - Technology's role in modern business operations
• Implementation of digital solutions
• Future trends in business technology
• Integration of balanced scorecard methodology

Strategic Insights and Recommendations (30:37 - 40:11)

• 30:37 - Practical advice for small business owners
• Discussion of operational efficiency
• Tips for business value optimization
• 40:11 - Closing thoughts and episode wrap-up

Key Takeaways

Balanced Scorecard Implementation

• Importance of measuring both financial and non-financial metrics
• Integration of customer satisfaction metrics
• Employee development and growth tracking
• Operational efficiency measurements

Business Sale Preparation

• Strategic steps for maximizing business value
• Documentation and process standardization
• Important metrics buyers look for
• Timing considerations for sale

Technology Integration

• Role of software in business optimization
• Digital transformation strategies
• Operational efficiency through technology
• Future technology trends

Customer Experience Optimization

• Measuring and improving customer satisfaction
• Building sustainable customer relationships
• Balance between efficiency and service quality

Business Growth Strategies

• Scaling operations effectively
• Building valuable business assets
• Employee development importance
• Sustainable growth practices

About Mark Bradley

Mark Bradley is a serial entrepreneur who successfully transitioned from owning a landscaping business to developing and selling a software company. His software solution, originally designed for his landscaping business, grew into a successful standalone venture, demonstrating his ability to identify market needs and scale solutions effectively.

https://www.linkedin.com/in/mark-bradley-lmn/

Connect with Dwayne Kerrigan

Linked In: https://www.linkedin.com/in/dwayne-kerrigan-998113281/

Facebook: https://www.facebook.com/businessofdoingbusinessdk

Instagram: https://www.instagram.com/thebusinessofdoingbusinessdk/

Website: www.dwaynekerrigan.com

Disclaimer The views, information, or opinions expressed by guests during The Business of Doing Business are solely those of the individuals involved and do not necessarily represent those of Dwayne Kerrigan and his affiliates. Dwayne Kerrigan or The Business of Doing Business is not responsible for and does not verify the accuracy of any of the information contained in the podcast series. The primary purpose of this podcast is to educate and inform. Listeners are advised to consult with a qualified professional or specialist before making any decisions based on the content of this podcast.

In this episode, Dwayne continues the conversation with Irfan Rajabali, a seasoned entrepreneur with a rich history of growth and success. They explore key entrepreneurial concepts such as continuous assessment and feedback loops, the importance of loving the process, internal and external alignment, handling business growth, and making strategic decisions. Irfan shares invaluable insights into maintaining family harmony in business, managing stress, and prioritizing reinvestment in the business for long-term success. The conversation underscores the importance of preparing for unforeseen challenges, staying nimble, and cultivating a passion for solving problems.

Time Stamps:

00:00 Introduction and Business Evaluation

00:37 Meet Your Host: Dwayne Kerrigan

01:12 The Fun and Passion in Business

01:50 The Reality of Entrepreneurship

05:53 Balancing Work and Personal Life

07:21 The Importance of Mentorship

08:51 Aligning with Customers

10:10 Providing Additional Care

22:49 Internal Feedback and Continuous Improvement

34:27 Identifying the Real Problem: Process vs. People

35:32 Handling Business Downtime: Advice and Reflections

36:15 Transitioning Roles: From Operations to Strategy

41:32 Family Business Dynamics: Communication and Roles

47:27 Financial Discipline and Decision Making

53:25 Navigating Business Growth and Risks

57:21 Conclusion and Final Thoughts

Key Takeaways

• Focus on building systems and processes that can scale, rather than relying on individual heroics
• Reinvest profits back into the business rather than taking early distributions
• Maintain a substantial war chest to weather economic downturns
• Create feedback loops between external customer needs and internal operations
• Make quick but calculated decisions, avoiding analysis paralysis
• Prioritize process improvement over blame when mistakes happen

Notable Quotes

"I fundamentally don't believe that when I hear it, but I hear that a lot because people are looking for some magical bean to pop up and say, Hey, perfect business."

"You control your effort and you control your attitude. When you leave my door, those two things are in your control."

"The first mistake is on us and it's just a process. There's no reason to get upset. Stay calm and let's just review."

"We look at our business on a horizon that's 10 years from now... Can shit hit the fan between now and 10 years? Yes. And we better be prepared."

Connect with Dwayne Kerrigan

www.dwaynekerrigan.com

Linked In: https://www.linkedin.com/in/dwayne-kerrigan-998113281/

Facebook: https://www.facebook.com/businessofdoingbusinessdk

Instagram: https://www.instagram.com/thebusinessofdoingbusinessdk/

Disclaimer The views, information, or opinions expressed by guests during The Business of Doing Business are solely those of the individuals involved and do not necessarily represent those of Dwayne Kerrigan and his affiliates. Dwayne Kerrigan or The Business of Doing Business is not responsible for and does not verify the accuracy of any of the information contained in the podcast series. The primary purpose of this podcast is to educate and inform. Listeners are advised to consult with a qualified professional or specialist before making any decisions based on the content of this podcast.

In this podcast episode, Dwayne interviews Irfan Rajabali, from EB Box Company, about his journey from a corporate role to leading a family-owned business that became one of Canada's fastest-growing companies for 12 years in a row without a traditional sales team or a modern website. The discussion delves into key aspects of entrepreneurship, such as identifying market gaps, providing additional value, focusing on customer needs, and building scalable processes and teams. Rajabali shares insightful strategies for managing crises, emphasizing consistency, and continuously investing in technology and people to sustain growth. This episode offers an in-depth look at practical steps and mindset shifts necessary for business success, providing invaluable lessons for aspiring entrepreneurs and business owners.

Time Stamps:

00:00 Introduction

01:32 Meet Irfan Rajabali

02:26 Journey into the Family Business

05:13 Navigating the 2008 Financial Crisis

05:55 Focusing on the Food Sector

06:32 Delivering Value to Clients

09:37 Early Challenges and Consistency

16:50 Evaluating Risk and Reward

21:55 The Importance of Industry Size and Scalability

30:31 Organic Growth and Client Relationships

38:16 The Importance of Quality and Technology in Business

38:57 Unpacking the Success of a Sales-less Company

40:00 Transitioning to the Food Packaging Industry

41:15 Understanding Customer Needs and Optimizing Production

43:08 The Impact of Crisis on Business Strategy

44:45 Building a Customer-Centric Business Model

45:47 Scaling the Business: Processes and Teams

56:26 Investing in Technology and Equipment

01:07:51 The Entrepreneurial Journey and Business Philosophy

Key Takeaways

• The importance of identifying market gaps and delivering consistent value

• How to transition from a corporate career to running a family business

• Strategies for scaling a business without a traditional sales team

• The power of reinvesting profits for long-term growth

• Building a customer-centric business model in the packaging industry

Strategic Business Growth

Crisis-Driven Decision Making

• Used the 2008 financial crisis as an opportunity to identify market needs
• Recognized that food industry remained stable during economic downturns
• Focused on solving specific customer pain points in food packaging

Value Creation Formula

• Identified and filled gaps in service and delivery
• Maintained 20% spare production capacity to handle urgent customer needs
• Focused on delivering all three elements: price, quality, and service

Customer-Centric Approach

• Built direct relationships with customers as the business owner
• Provided personal cell phone number to ensure immediate response
• Created systems to support consistent service delivery

Scaling Methodology

• Focused on removing internal bottlenecks before external growth
• Invested in technology and equipment that adds customer value
• Built robust processes before expanding customer base

Notable Quotes

"Ultimately entrepreneurship, at least in my journey, was about showing up, about having some consistency, about understanding that problem and the values that existed."

"The box in and of itself is somewhat of a commodity. It was about delivering that value that allowed them to accept orders, to allow them to react to changes in the market that allowed them to grow."

"Being an entrepreneur is probably the most expensive MBA he could have paid for."

"I remember telling my wife, I'm going to close my eyes, put my head down and work at this till I'm 40."

"If you continue to do it and with your customer in mind and focused on the value that you were trying to create, the money sort of will come."

Business Growth Framework

1. Crisis/Fear → Decision
2. Search for the Gap
3. Fill the Gap
4. Provide Customer Certainty
5. Focus Business on Singular Purpose
6. Build Machine to Scale:

• Build Teams
• Identify Processes
• Remove Bottlenecks
• Automate Where Possible
• Monitor Customer Transactions
• Continuously Iterate and Improve

Connect with Dwayne Kerrigan

Linked In: https://www.linkedin.com/in/dwayne-kerrigan-998113281/

Facebook: https://www.facebook.com/businessofdoingbusinessdk

Instagram: https://www.instagram.com/thebusinessofdoingbusinessdk/

Disclaimer The views, information, or opinions expressed by guests during The Business of Doing Business are solely those of the individuals involved and do not necessarily represent those of Dwayne Kerrigan and his affiliates. Dwayne Kerrigan or The Business of Doing Business is not responsible for and does not verify the accuracy of any of the information contained in the podcast series. The primary purpose of this podcast is to educate and inform. Listeners are advised to consult with a qualified professional or specialist before making any decisions based on the content of this podcast.

As we stand at the threshold of a new year, what separates those who merely succeed from those who truly excel? How do we master ourselves before attempting to lead others?

Welcome to part 4 of our special series, in this section we're exploring the connection between self-mastery and leadership evolution - insights that couldn't be more timely as we look toward the year ahead.

First off, we'll explore the art of mind and self-mastery. At a time when many of us are setting resolutions and planning for the future, you'll hear from experts and practitioners who've discovered that true power comes not from controlling our environment, but from mastering our internal world. From understanding the three pillars of creation - thoughts, emotions, and actions - to developing real self-awareness, these conversations reveal practical wisdom for moving beyond reactivity to intentional response.

Mind and Self Mastery

• Billy Beck
• Emma Murray
• Heather Moyse
• Dwayne Kerrigan
• Dr Greg Wells
• Jon Thurston

Now let’s explore leadership evolution. As organizations and teams plan for a new year of challenges and opportunities, our guests share raw insights about their evolution from technical experts to true leaders, revealing how vulnerability becomes strength, how mission focus shapes team dynamics, and why the best leaders never stop growing themselves first.

These conversations weave together to reveal a fundamental truth that's especially relevant as we begin a new chapter: you can't lead others until you can lead yourself. Whether you're working on personal growth or leading teams through change in the year ahead, these insights will challenge you to think differently about mastery, leadership, and the journey of continuous growth.

Leadership Evolution

• Carrie Kish
• Rich Divinney
• Dr. Tim Reynolds
• Craig Nixon
• Matt Shearer
• Stu Saunders
• Phil M Jones
• Victoria Theriault
• Dwayne Kerrigan

Connect with Dwayne Kerrigan

Linked In: https://www.linkedin.com/in/dwayne-kerrigan-998113281/

Facebook: https://www.facebook.com/businessofdoingbusinessdk

Instagram: https://www.instagram.com/thebusinessofdoingbusinessdk/

Disclaimer The views, information, or opinions expressed by guests during The Business of Doing Business are solely those of the individuals involved and do not necessarily represent those of Dwayne Kerrigan and his affiliates. Dwayne Kerrigan or The Business of Doing Business is not responsible for and does not verify the accuracy of any of the information contained in the podcast series. The primary purpose of this podcast is to educate and inform. Listeners are advised to consult with a qualified professional or specialist before making any decisions based on the content of this podcast.

What separates businesses that successfully scale from those that plateau? How do you build systems that drive growth without losing the entrepreneurial spirit that made you successful in the first place?

Welcome to part 3 of our series where we're looking at the art and science of scaling businesses and building effective systems.

Today, you'll hear from entrepreneurs who've navigated the challenging journey from small operations to thriving enterprises. They share raw insights about the pivotal moments that demanded evolution - from washing dishes in tiny storefronts to leading teams of hundreds, from creating their first documented processes to building sophisticated operational systems.

We'll explore why clarity is king in business, how to maintain focus while scaling, and why the best leaders know when to step away from driving the bus to start directing traffic instead. Whether you're considering your first expansion or leading a growing enterprise, these conversations reveal the critical elements that separate successful scaling from costly chaos.

You'll discover practical wisdom about building accountability, creating effective sales processes, and maintaining the delicate balance between systems and entrepreneurial flexibility. Our guests share both their triumphs and hard-learned lessons about what it really takes to build a business that can grow beyond its founder.

Let's dive into these transformative stories of scale and systematic success..."

Scale and Systems

• Rebecca Wolfe
• Dr Sam Hazledine
• Dwayne Kerrigan
• Charlie Kerrigan
• Phil M Jones
• Neil Cuggy
• Mark Bradley
• Brooke Bishop
• Todd Hartley

Connect with Dwayne Kerrigan

Linked In: https://www.linkedin.com/in/dwayne-kerrigan-998113281/

Facebook: https://www.facebook.com/businessofdoingbusinessdk

Instagram: https://www.instagram.com/thebusinessofdoingbusinessdk/

Disclaimer The views, information, or opinions expressed by guests during The Business of Doing Business are solely those of the individuals involved and do not necessarily represent those of Dwayne Kerrigan and his affiliates. Dwayne Kerrigan or The Business of Doing Business is not responsible for and does not verify the accuracy of any of the information contained in the podcast series. The primary purpose of this podcast is to educate and inform. Listeners are advised to consult with a qualified professional or specialist before making any decisions based on the content of this podcast.

What drives truly meaningful success? How do we find purpose in a world of constant change? And what does it take to make a lasting impact?

Part 2 is a special compilation episode of The Business of Doing Business where we're bringing together the most powerful insights from our conversations about purpose, holistic success, adaptation and innovation.

First, we explore purpose and contribution. You'll hear from guests who've discovered that true purpose often isn't about finding some grand mission - it's about making progress, helping others, and having something that genuinely sets your soul on fire. From overcoming trauma to discovering meaning through service, these conversations reveal how purpose emerges when we stop searching and start contributing.

Purpose and Contribution

• Mark Bradley
• Curt Cronin
• Rachel Mintz
• Dwayne Kerrigan

Next we dive into what holistic success really looks like. Our guests challenge the traditional models of achievement, sharing how they've learned to balance ambition with relationships, career with well-being, and personal growth with professional success. You'll hear practical wisdom about moving from scarcity to abundance, developing powerful rituals for growth, and creating excellence across all domains of life - not just business.

Holistic Success

• Angie Greenshields
• Brian Mullins
• Dwayne Kerrigan
• Curt Cronin
• Jawad Mian
• Jeff Roberti

Finally, we'll explore innovation and adaptation in a rapidly changing world. Our guests share insights about designing life on your own terms, navigating uncertainty, and making an impact while staying true to your values. You'll hear from leaders who've learned to see patterns in chaos, embrace change as opportunity, and light the way for others through authentic leadership.

Innovation & Adaptation

• Jeni Hott
• Andrew Pancholi
• Joey Coleman
• Victoria Theriualt
• Patrick Ceresna
• Loren Lehav

These conversations cut through the noise to reveal timeless principles for meaningful success. Whether you're questioning your purpose, seeking more balanced achievement, or ready to innovate in a changing world, these insights will challenge you to think differently about what's possible.

Connect with Dwayne Kerrigan

Linked In: https://www.linkedin.com/in/dwayne-kerrigan-998113281/

Facebook: https://www.facebook.com/businessofdoingbusinessdk

Instagram: https://www.instagram.com/thebusinessofdoingbusinessdk/

Disclaimer The views, information, or opinions expressed by guests during The Business of Doing Business are solely those of the individuals involved and do not necessarily represent those of Dwayne Kerrigan and his affiliates. Dwayne Kerrigan or The Business of Doing Business is not responsible for and does not verify the accuracy of any of the information contained in the podcast series. The primary purpose of this podcast is to educate and inform. Listeners are advised to consult with a qualified professional or specialist before making any decisions based on the content of this podcast.

Welcome to a special holiday edition of the Business of Doing Business. From Christmas Day to New Year's Day, we're bringing you a remarkable four-part series that distills powerful insights from our conversations throughout the year. We've had the privilege of sitting down with extraordinary individuals who've shared their journeys of transformation, growth, and leadership.

In this series, we'll explore seven essential themes that emerged from these discussions: how personal crises become catalysts for change, discovering authentic purpose through contribution, achieving holistic success across all life domains, innovating and adapting in a rapidly changing world, building systems that enable scale, mastering our minds and ourselves, and the evolution of true leadership.

Each episode weaves together voices and stories that challenge conventional wisdom and offer practical insights for personal and professional growth. From entrepreneurs who turned setbacks into comebacks, to leaders who've learned to scale without sacrificing soul, to experts who've mastered the delicate dance between ambition and authenticity - these conversations reveal timeless principles for meaningful success.

As we transition from one year to the next, there's no better time to reflect on these lessons and prepare for the growth ahead. Whether you're facing your own crisis, seeking deeper purpose, building something meaningful, or leading others through change, these insights will help light the way forward.

Join us for this special series, as we explore the wisdom that can transform our challenges into opportunities and our ambitions into impact. Let's dive in.

Today, we're looking back at remarkable stories from some of our guests who faced devastating losses, near-death experiences, and business collapses - only to emerge stronger, wiser, and more purposeful. You'll hear how a successful entrepreneur redefined wealth after losing everything, how a tragic accident became a gateway to deeper self-discovery, and why sometimes our biggest setbacks can lead to our most meaningful breakthroughs.

We'll explore why true wealth isn't about the numbers in your bank account, but about the freedom to live life on your own terms. Our guests share raw, honest insights about vulnerability, resilience, and the courage to ask for help when you need it most.

Whether you're facing your own crisis or seeking to transform your life and business, these highlights from past episodes will challenge you to think differently about success, purpose, and what it truly means to live a spectacular life.

• Dr. Tim Reynolds
• Sophia Plank
• Tennille Kerrigan
• Terri
• Jon Thurston
• Dwayne Kerrigan
• Kim Burke
• Kim Naylor
• Ryan Johansen
• Jason Sisneros
• Keiron McCammon
• Mark Bradley

Connect with Dwayne Kerrigan

www.dwaynekerrigan.com

Linked In: https://www.linkedin.com/in/dwayne-kerrigan-998113281/

Facebook: https://www.facebook.com/businessofdoingbusinessdk

Instagram: https://www.instagram.com/thebusinessofdoingbusinessdk/

Disclaimer The views, information, or opinions expressed by guests during The Business of Doing Business are solely those of the individuals involved and do not necessarily represent those of Dwayne Kerrigan and his affiliates. Dwayne Kerrigan or The Business of Doing Business is not responsible for and does not verify the accuracy of any of the information contained in the podcast series. The primary purpose of this podcast is to educate and inform. Listeners are advised to consult with a qualified professional or specialist before making any decisions based on the content of this podcast.

In part two of this compelling conversation on The Business of Doing Business, host Dwayne Kerrigan and Paralympic bronze medalist Jon Thurston dive deeper into the mental aspects of performance, personal growth, and finding purpose through adversity.

Key Highlights:

• The importance of saying "yes" to opportunities, even when faced with uncertainty
• Jon's approach to managing stress through mindfulness, meditation, and breathing techniques
• His daily routines, including cold plunging in 40-degree water and maintaining strict training schedules
• The role of self-talk and developing a growth mindset in achieving goals
• How establishing core pillars (exercise, nutrition, sleep) creates a foundation for success
• Jon's perspective on social media and choosing meaningful connections over digital distractions
• His journey to becoming Team Canada's last-rock thrower and preparing for the 2026 Paralympics in Italy

Key Insights:

• The value of establishing daily routines and maintaining discipline
• How mindfulness practices can help manage stress and improve performance
• The importance of authentic self-talk and finding phrases that genuinely resonate
• Building momentum through small positive actions and choices
• The role of genuine human connection in personal growth

Practical Tips:

• Focus on core pillars: exercise, nutrition, and sleep
• Practice mindful breathing techniques for stress management
• Develop authentic positive self-talk strategies
• Prioritize in-person connections over digital interactions
• Say "yes" to new opportunities that align with your goals

Time Stamps:

00:00 Embracing Life's Precious Moments

00:18 Introduction to the Podcast

01:29 Jon Thurston's Inspirational Journey

03:00 The Power of Saying Yes

06:15 Finding Passion Through Sport

17:59 The Role of Stress and Mindfulness in Success

23:32 Breathing Techniques for Focus and Relaxation

24:50 Meditation Practices and Recommendations

25:52 Dealing with Procrastination

29:30 The Importance of Routine and Time Management

32:27 The Power of Self-Talk

40:49 Finding Inspiration and Overcoming Adversity

42:12 Closing Thoughts and Final Advice

Connect with Jon:

Instagram: @jonthurston23

Facebook: Jon Thurston

This episode provides valuable insights for anyone looking to overcome challenges, build mental resilience, or create positive momentum in their personal and professional lives.

Connect with Dwayne Kerrigan

Linked In: https://www.linkedin.com/in/dwayne-kerrigan-998113281/ Facebook: https://www.facebook.com/businessofdoingbusinessdk Instagram: https://www.instagram.com/thebusinessofdoingbusinessdk/

Disclaimer The views, information, or opinions expressed by guests during The Business of Doing Business are solely those of the individuals involved and do not necessarily represent those of Dwayne Kerrigan and his affiliates. Dwayne Kerrigan or The Business of Doing Business is not responsible for and does not verify the accuracy of any of the information contained in the podcast series. The primary purpose of this podcast is to educate and inform. Listeners are advised to consult with a qualified professional or specialist before making any decisions based on the content of this podcast.

In this powerful episode of The Business of Doing Business, host Dwayne Kerrigan sits down with Paralympic bronze medalist Jon Thurston to discuss his extraordinary journey of resilience and determination.

Jon Thurston is a first-time Paralympian in wheelchair curling, with quite a list of accomplishments to date. He is a 4-time Provincial Wheelchair Curling Champion, a 3-time World Silver Medallist and a Paralympic Bronze Medallist in the sport of Wheelchair Curling. Jon is born and raised in Dunsford, Ontario. Jon has represented Team Canada since 2019, playing a pivotal role in Team Canada's recent success, including a Gold medal at the 2019 World B Wheelchair Curling Championships, a Silver medal at the 2020, 2023 and 2024 World Wheelchair Curling Championships and a Bronze medal at the 2022 Beijing Paralympics. He is also a member of the Team Canada Adaptive Waterski Team, achieving notable finishes at the World Disabled Waterski Championships in 2019 and 2023, helping Canada win it’s first Team Medal in World Championships history placing 2nd.

Facebook - Jon Thurston

Instagram - @‌jonthurston23

Key Highlights:

• Jon shares his experience surviving a devastating construction accident in 2008 when a building collapsed during a severe storm, leaving him paralyzed from the chest down
• Prior to his accident, Jon had already overcome large cell non-Hodgkin's lymphoma at age 15, an experience that helped shape his perspective on facing adversity
• The importance of accepting help and mentorship, particularly highlighting the role of Carl Rennick in introducing Jon to wheelchair curling
• Jon's transition from focusing solely on physical rehabilitation to discovering new passions and purpose through adaptive sports
• His journey to becoming a Paralympic bronze medalist in curling at the 2022 Beijing Paralympics
• Discussion of his involvement in multiple adaptive sports, including water skiing (where he captained Canada's 2023 World Championship team to silver), mountain biking, boxing, and jujitsu

Key Insights:

• The importance of saying "yes" to new opportunities, even when facing uncertainty
• How mentorship and community support play crucial roles in recovery and achievement
• The process of working through stages of grief and finding new purpose
• The value of transforming anger and frustration into determination and focus

Personal Development Themes:

• Adapting to life-changing circumstances
• Finding purpose through sports and competition
• The role of determination and persistence in achieving goals
• The importance of self-care and maintaining a positive mindset

Time Stamps:

00:00 Introduction

00:52 Guest Introduction: Jon Thurston

01:43 Jon's Life-Changing Accident

02:54 Surviving and Coping with the Injury

07:09 Overcoming Cancer at a Young Age

13:42 Achievements in Adaptive Sports

19:44 Rehabilitation and Determination

25:35 Adapting to Life in a Wheelchair

27:22 Discovering Wheelchair Curling

30:00 The Five Stages of Grief

32:38 Dealing with Denial and Anger

37:09 Finding Purpose Through Sport

48:23 The Role of Mentors

53:29 Conclusion and Final Thoughts

This episode offers valuable insights for anyone facing significant life changes or seeking to overcome obstacles in their personal or professional lives.

Connect with Dwayne Kerrigan

Linked In: https://www.linkedin.com/in/dwayne-kerrigan-998113281/

Facebook: https://www.facebook.com/businessofdoingbusinessdk

Instagram: https://www.instagram.com/thebusinessofdoingbusinessdk/

Disclaimer The views, information, or opinions expressed by guests during The Business of Doing Business are solely those of the individuals involved and do not necessarily represent those of Dwayne Kerrigan and his affiliates. Dwayne Kerrigan or The Business of Doing Business is not responsible for and does not verify the accuracy of any of the information contained in the podcast series. The primary purpose of this podcast is to educate and inform. Listeners are advised to consult with a qualified professional or specialist before making any decisions based on the content of this podcast.

Discover the game-changing mindset secrets that help elite athletes and business leaders perform at their peak. In this powerful conversation with renowned performance mindset coach Emma Murray, learn how to identify and overcome your "B-game" - those moments when stress, fear, and overwhelm hold you back from reaching your full potential.

Emma shares invaluable insights from her experience coaching Olympic athletes, AFL premiership teams, and high-performing executives, including:

• Why understanding your stress response is crucial for peak performance

• How to break free from "functional freeze" and take decisive action

• The power of acceptance in managing overwhelming situations

• Practical techniques to shift from B-game to A-game thinking

• Real strategies for building resilience and maintaining focus under pressure

Drawing from her work with Richmond Football Club's historic three premierships and Olympic teams, Emma reveals the exact methods that help elite performers maintain their edge. Whether you're an entrepreneur, athlete, or leader, these proven mindset techniques will help you perform at your best when it matters most.

Discover why the way we typically handle stress might be holding us back, and learn the practical steps to transform your approach to high-pressure situations. This conversation goes beyond typical performance advice to deliver actionable insights you can implement immediately.

Join us for an honest, practical discussion about what it really takes to crush your B-game and consistently perform at your peak. Perfect for anyone ready to take their performance to the next level, whether in business, sports, or life.

00:25 Welcome to the Business of Doing Business

00:57 Understanding Functional Freeze in the Workplace

02:41 Leadership Strategies to Overcome Functional Freeze

05:08 Chunking Down Tasks for Success

06:02 Real-Life Examples of Effective Leadership

08:31 The Importance of Empathy and Vulnerability in Leadership

17:45 Building a Culture of Continuous Critique

29:28 Navigating Post-Pandemic Leadership Challenges

33:26 Case Study: Handling a Crisis in a Financial Institution

35:41 Unleashing Hidden Strengths in Teams

36:58 Connecting to an Inspired Vision

37:55 Personal Story: From Pharmaceutical Rep to Purpose-Driven Work

39:50 The Critical Role of Equipment in Recovery

42:13 The Power of Connection in Organizations

51:12 Balancing Love and Challenge in High Performance

51:37 Navigating Personal and Professional Failures

57:53 Finding Stillness in the Storm

01:02:02 Practical Advice for Daily Awareness and Connection

01:08:23 The Importance of Acceptance and Focus

01:10:05 Closing Thoughts and Reflections

Emma Murray

https://www.highperformancemindfulness.com.au/

https://www.instagram.com/highperformancemindfulness/

IG @em.murray.1

https://www.facebook.com/em.murray.mindcoach/

https://www.linkedin.com/company/high-performance-mindfulness/

Resources:

The Chimp Paradox – Dr Steven Peters https://a.co/d/bctRFHD

Sacred Hoops – Phil Jackson https://a.co/d/2leV4YU

Connect with Dwayne Kerrigan

Linked In: https://www.linkedin.com/in/dwayne-kerrigan-998113281/

Facebook: https://www.facebook.com/businessofdoingbusinessdk

Instagram: https://www.instagram.com/thebusinessofdoingbusinessdk/

Disclaimer The views, information, or opinions expressed by guests during The Business of Doing Business are solely those of the individuals involved and do not necessarily represent those of Dwayne Kerrigan and his affiliates. Dwayne Kerrigan or The Business of Doing Business is not responsible for and does not verify the accuracy of any of the information contained in the podcast series. The primary purpose of this podcast is to educate and inform. Listeners are advised to consult with a qualified professional or specialist before making any decisions based on the content of this podcast.