In this episode, you'll learn:

• The importance of having a communicated and written new-client sales process for your teams
• Where your teams might be falling short in this process
• An immediately actionable multi-channel touch plan strategy your sales team can use to gain new clients
• How technology can come alongside your teams in this process
• Using social media in new and unique ways to engage with contacts
• Ask Me Anything session

To download the Multi-Channel Touch Plan Strategy eBook referenced in the show, please click here. 

Sign up for The Full Desk Experience live episode recordings here.

Main Topics 

• Why Key Accounts matter for your business and revenue 
•  5 strategies to develop and nurture Key Accounts 
•  The common mistakes to avoid with Key Accounts

Additional Resources 

• Stats on Key Accounts: https://blog.hubspot.com/sales/key-account-management 

Sign up for The Full Desk Experience live episode recordings here.

In this "Ask Me Anything" only episode, you'll learn:

• How to stand out to attract the top talent
• Learning and development tips for your team
• Employee retention in today's market
• Avoiding no shows
• AI, Automations, and the importance of the human element in staffing and recruiting

If you enjoyed this episode, please subscribe and rate! To submit your questions for the next Mail Bag episode, please email us at [email protected].

Artificial Intelligence for talent businesses is a hot trend right now. But, what is behind this buzzword, and what does it actually mean? In this episode of The Full Desk Experience, Kortney Harmon unpacks AI with Chris Hesson, Manager of Professional Service at Crelate. Listen in to learn about how AI might not be the silver bullet after all.

Main Topics:

• AI vs Automation – the differences between artificial intelligence and automated sequences
• How AI and Automations can augment processes and help (not replace) your teams
• The failures and future of AI in recruiting and staffing
•  AMA – 34:00 

Businesses in the talent industry have been booming the past few years. The Great Resignation meant that finding talent was easy, as many left their jobs before even having anything lined up. This, in turn, made jobs to fill aplenty, and the combination has made for a very busy 24 months. Engaging with passive candidates probably hasn’t been at the forefront of your recruiting team’s minds.

In this podcast, you’ll learn:
The top 5 reasons your sales team isn’t successful using passive talent as a sales strategy
How to use your Most Placeable Candidate (MPC) to show your value
How to teach your sales team to effectively close the call
Going Beyond Small Talk eBook (Click here to download)

As the economy changes, passive talent strategy is becoming increasingly important. This strategy can be used more than just for filling your talent pool. Using passive talent as a sales tool will also help increase your value, and your revenue.

Do you have the talent in your pipeline today that adds value to your business and clients beyond what they can find themselves? In this episode, Kortney talks about the common mistakes you and your team might be making with passive talent and gives you several recommendations of how to turn that talent into pipeline.

• 3:35 - Passive vs Active Talent
• 11:32 - Going beyond social media to find passive talent
• 14:27 - Top 10 things you're getting wrong when recruiting passive talent
• 27:36 - Ask Me Anything

In this episode of The Full Desk Experience, Kortney Harmon speaks with Chriss Hesson, Senior Product Consultant in Crelate’s Professional Services Department about how to proactively switch gears in a shifting market or possible recession. From looking at the metrics to evaluating your solutions, Kortney and Chris give you actionable takeaways to ensure success through a downward market trend. 

• 1:15 – Chris Hesson introduction and background 
• 3:42 – Are we in a recession and what does that mean for your business? 
• 7:30 – Marketing both sides of the desk proactively 
• 10:25 – Looking at numbers and metrics to diagnose any issues 
• 13:20 – Don’t get stuck in your solution 
• 15:47 – Do you own your process and provide training on it? 
• 18:30 – Proactive solutions to move you through a shifting market successfully 
• 25:19 – New approaches and solutions 
• 31:21 – MPC’ing isn’t dead 
• 36:55 – Ask Me Anything 

If you enjoyed this episode, please leave a rating and subscribe to the show! 

Show notes/Timestamped Sections:

• 2:02 - What is quiet quitting?
• 4:25 - The 4 main causes of quiet quitting
• 10:06 - How leaders can address quiet quitting
• 18:07 - Ways to show employee appreciation
• 23:00 - Setting up career paths for your employees
• 28:07 - Ask Me Anything

Kortney Harmon highlights how training may not be the root cause of errors or poor performance in your office. By first taking a look at the preferred, written, and outlined processes for your office, you can take a holistic approach to your training program. 

Episode highlights:
5:04 - Setting your team up for success
10:00 - Begin your process with the foundational building blocks
15:56 - Methodology and technology
23:38 - Ask me anything

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