Kortney Harmon highlights how training may not be the root cause of errors or poor performance in your office. By first taking a look at the preferred, written, and outlined processes for your office, you can take a holistic approach to your training program. 

Episode highlights:
5:04 - Setting your team up for success
10:00 - Begin your process with the foundational building blocks
15:56 - Methodology and technology
23:38 - Ask me anything

Listen at Spotify, Google Podcasts, Amazon Music, Audible or wherever you listen to podcasts.