Do you have the talent in your pipeline today that adds value to your business and clients beyond what they can find themselves? In this episode, Kortney talks about the common mistakes you and your team might be making with passive talent and gives you several recommendations of how to turn that talent into pipeline.

• 3:35 - Passive vs Active Talent
• 11:32 - Going beyond social media to find passive talent
• 14:27 - Top 10 things you're getting wrong when recruiting passive talent
• 27:36 - Ask Me Anything

In this episode of The Full Desk Experience, Kortney Harmon speaks with Chriss Hesson, Senior Product Consultant in Crelate’s Professional Services Department about how to proactively switch gears in a shifting market or possible recession. From looking at the metrics to evaluating your solutions, Kortney and Chris give you actionable takeaways to ensure success through a downward market trend. 

• 1:15 – Chris Hesson introduction and background 
• 3:42 – Are we in a recession and what does that mean for your business? 
• 7:30 – Marketing both sides of the desk proactively 
• 10:25 – Looking at numbers and metrics to diagnose any issues 
• 13:20 – Don’t get stuck in your solution 
• 15:47 – Do you own your process and provide training on it? 
• 18:30 – Proactive solutions to move you through a shifting market successfully 
• 25:19 – New approaches and solutions 
• 31:21 – MPC’ing isn’t dead 
• 36:55 – Ask Me Anything 

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Show notes/Timestamped Sections:

• 2:02 - What is quiet quitting?
• 4:25 - The 4 main causes of quiet quitting
• 10:06 - How leaders can address quiet quitting
• 18:07 - Ways to show employee appreciation
• 23:00 - Setting up career paths for your employees
• 28:07 - Ask Me Anything

Kortney Harmon highlights how training may not be the root cause of errors or poor performance in your office. By first taking a look at the preferred, written, and outlined processes for your office, you can take a holistic approach to your training program. 

Episode highlights:
5:04 - Setting your team up for success
10:00 - Begin your process with the foundational building blocks
15:56 - Methodology and technology
23:38 - Ask me anything

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