The GROW! Show

By Marty GrunderBusiness Entrepreneurship Leisure Management Home & Garden

The GROW! Show episodes

September 13, 2023Finance: How Can I Reduce My Accounts Receivable
In this episode, Grunder Landscaping VP Vince Torchia delves into different ways to help you reduce your “days outstanding” in relation to A/R (accounts receivable).
Collecting payment for work you've done is a critical part of maintaining strong cash flow at your landscaping company. Tune in to hear simple strategies companies can use to collect payments from clients promptly.
Discussion Points:
Collections are slowing in general
Calculating A/R “days outstanding”
Automation can help - credit cards and ACH’s
Building in credit card fees, discounts for cash
Providing a portal for customers to pay through
Assigning A/R responsibility to one person within the company
Setting up the process so everyone is aware
Recap
The Grow Show podcast is sponsored by STIHL and brought to you by The Grow Group - a leading coaching and education firm for landscape professionals. Your host is Marty Grunder, president and CEO of The Grow Group and Grunder Landscaping Co., one of the most successful design-build operations of its kind in the Midwest. The Grow Show shares ideas, tips, tactics, and insights that will help you grow your landscaping business.

Resources:

GROW! Conference Feb 2024
The Grow Group
Grunder Landscaping
Vincent Torchia LinkedIn
Marty Grunder LinkedIn
Stihl
12 min
September 06, 2023Team: Keeping Your Field Crews Engaged With the Company Culture
Does your company have a morning rollout meeting? Are you physically present for it? Engagement with your crews is crucial for fostering a great company culture. Your field crews spend most of their day out in the field and away from the office, and whether you're intentional about it or not there are sub-cultures developing within each crew. Setting the tone you want and keeping your crews engaged can be a challenge, Marty shares his ideas to help.
Discussion Points:
Talking about what matters, the morning rollout, and inspecting what you expect
What matters most - the company vision, mission, and core values
Employee engagement at Grunder
Trusting our process
Named one of the fastest-growing companies in Ohio
Cleanliness matters at Grunder - the bathroom story
Morning rollout meetings - you can’t fake good morning rollouts
Witnessing a terrible rollout
Come to a fall field trip to witness our morning rollout, join a peer group
Aspire software and custom-built trucks
Being present at the morning rollout is crucial for leaders - setting the tone
Micro cultures at the job site should follow the tone set at HQ
Accountability and expectations
Clarity of purpose, morning environment, inspect what you expect - it’s all simple and doable
The Grow Show podcast is sponsored by STIHL and brought to you by The Grow Group - a leading coaching and education firm for landscape professionals. Your host is Marty Grunder, president and CEO of The Grow Group and Grunder Landscaping Co., one of the most successful design-build operations of its kind in the Midwest. The Grow Show shares ideas, tips, tactics, and insights that will help you grow your landscaping business.

Resources:
Finance Episode - The Grow Show
Book: Winning with Accountability
GROW! Conference Feb 2024
The Grow Group
Grunder Landscaping
Marty Grunder LinkedIn
Stihl
19 min
August 30, 2023Interview Series: Life, Work, and Family with Chris Joyce
In this episode of our interview series, Marty is joined by Chris Joyce, President of Joyce Companies out of Marstons Mills MA. Chris shares how he's balanced being there for his family with running a successful landscaping company in Cape Cod, and how he and his team have differentiated themselves among a crowded market of competitors.
Joyce Landscaping operates its three “green industry” businesses, as well as JLC Equipment Corporation, from approximately one location in Marston Mills. The company services clients throughout Eastern Massachusetts including Cape Cod, The Islands, South Coast, and the Greater Boston area. Joyce Landscaping, Inc. designs, builds, and maintains residential and commercial properties throughout southeastern Massachusetts. Projects include site development, landscape, hardscape, stonework, tree work, horticulture, property maintenance, and more.
Discussion Points:
Chris’ modest upbringing made him hungry
The vertical integration of the Joyce Companies landscaping business
Company culture, motivation, and relationships
From drill sergeant to motivational, empathetic leader
Growth and delegation
Equipment and the Joyce philosophy
Diversification of the Joyce workforce
Learning from peers and appreciating the industry
What Chris would like to be remembered for…
Advice for your younger self
Business first, landscaping second
The Grow Show podcast is sponsored by STIHL and brought to you by The Grow Group - a leading coaching and education firm for landscape professionals. Your host is Marty Grunder, president and CEO of The Grow Group and Grunder Landscaping Co., one of the most successful design-build operations of its kind in the Midwest. The Grow Show shares ideas, tips, tactics, and insights that will help you grow your landscaping business.
Resources:

Joyce Landscaping
Chris Joyce LinkedIn
GROW! Conference Feb 2024
The Grow Group
Grunder Landscaping
Marty Grunder LinkedIn
Stihl
35 min
August 23, 2023Team: How to Celebrate Your Team's Wins
Just think about it: you work hard all week, but only your mistakes get noticed. That's not going to be a place you want to keep working. In this episode, Marty shares The Grow Group’s favorite ways to celebrate wins. Remember, you need to model the behaviors that you want your team to adopt. Tune in to hear some of the best ways to express your appreciation so that teams feel appreciated and feel seen for the great work they're doing day after day.
Discussion Points:
Marty admits he’s not great at celebrating
Clarity of purpose is key for the whole organization- does your team know what a win looks like?
Positive reinforcement - it's not just for puppies
Shoutouts to team members
Reviews - include all the good things
Cookouts and food trucks
A sports event and tailgating
Motivational movies with snacks
Pushing hard for sales right now
No one’s perfect, but we hope this helps
The Grow Show podcast is sponsored by STIHL and brought to you by The Grow Group - a leading coaching and education firm for landscape professionals. Your host is Marty Grunder, president and CEO of The Grow Group and Grunder Landscaping Co., one of the most successful design-build operations of its kind in the Midwest. The Grow Show shares ideas, tips, tactics, and insights that will help you grow your landscaping business.
Resources:

Book: Winning with Accountability

GROW! Conference Feb 2024

The Grow Group

Grunder Landscaping

Marty Grunder LinkedIn

Stihl
13 min
August 16, 2023Finance: What Numbers Matter Most and How Often to Review Them
How often do you look at your company’s performance numbers? You shouldn't wait until the books are closed at the end of the year to find out how your company is doing. Vince Torchia, VP of The Grow Group, uses this episode to detail the numbers you should be watching, how often to review them, and what to do if you aren't liking what you see.
Discussion Points:
Daily numbers to review - CASH balances, A/R balances, hours
Weekly numbers - A/P balances, payroll, sales, job performance
Monthly numbers - close out of last month, balance sheets, trailing 12-month analysis
Quarterly numbers - also valuable
Recap
The Grow Show podcast is sponsored by STIHL and brought to you by The Grow Group - a leading coaching and education firm for landscape professionals. Your host is Marty Grunder, president and CEO of The Grow Group and Grunder Landscaping Co., one of the most successful design-build operations of its kind in the Midwest. The Grow Show shares ideas, tips, tactics, and insights that will help you grow your landscaping business.

Resources:

Vince Torchia LinkedIn
GROW! Conference Feb 2024
The Grow Group
Grunder Landscaping
Marty Grunder LinkedIn
Stihl
12 min
August 09, 2023Interview Series: The Core Values of Business with Larry Winget
In this podcast, Marty speaks with best-selling author and top keynote speaker Larry Winget (The Pitbull of Personal Development ®) about the values of honesty and integrity and how important they are to businesses today. You’ll hear Larry and Marty discuss the evolution of work ethic, the importance of core values, and the need for workplace education. He provides insights into the correlation between poor parenting and financial trouble, the influence of leadership on business success, and the necessity for professional communication in customer service. Wingett also shares his views on balancing entrepreneurship with fatherhood and imparts profound thoughts on personal finance, leadership, and the economy.
Larry was the first to be willing to take on the “positive attitude” motivational speakers and the Law Of Attraction bozos with his common sense, back-to-the-basics approach. Larry has hosted his own television series on A&E, been featured in two CNBC specials, had his own PBS special, and is a regular contributor on FOX News, FOX Business, and other news networks as a personal development/business/financial guru. He is not only a six-time Wall Street Journal/New York Times bestselling author but has been speaking to crowds for over thirty years. He has spoken to over 400 of the Fortune 500 companies, is in the Speaker Hall of Fame, and has been named One Of The World’s Top 50 Keynote Speakers.
Discussion Points:
Have work ethics or core values changed? Or are we grumpy old men?
Lateness is disrespect - employees must be taught this
Teaching people core values - if their parents haven’t
The role of poor parenting in financial trouble and lack of values
Influence of leadership on employees and overall business success
Clear and concise communication from leaders - give steps to achieve your vision
Role of professional communication in customer service
Balancing entrepreneurship with fatherhood
Personal finance, leadership, and the economy
Having cash on hand and differentiating needs from wants
Experiences and lessons from Larry’s years in business
Education and teaching employees the value of time
Creating a respectful work environment
Closing thoughts on personal finance, leadership, and work ethics
The Grow Show podcast is sponsored by STIHL and brought to you by The Grow Group - a leading coaching and education firm for landscape professionals. Your host is Marty Grunder, president and CEO of The Grow Group and Grunder Landscaping Co., one of the most successful design-build operations of its kind in the Midwest. The Grow Show shares ideas, tips, tactics, and insights that will help you grow your landscaping business.

Resources:

Larry Winget Website
The Grow Show Podcast - Service Stinks Episode
GROW! Conference Feb 2024
The Grow Group
Grunder Landscaping
Marty Grunder LinkedIn
Stihl
47 min
August 02, 2023Sales: Stay Relevant with Three Easy Ways to Keep in Touch with Prospects and Clients
Sending hand-written notes is almost non-existent these days. That’s why it makes such an impact when you send one to your clients. Avoid sending the dreaded "Just Checking In" email to your prospects and clients, and utilize other options to stand out. In this episode, Marty Grunder shares his three favorite ways to stay in touch with clients and prospects to stand out from the competition and build strong relationships.
Discussion Points:
Life before cell phones and social media
Three ways to keep in touch
Calling - make a sticky note to yourself each day
A call from the dentist years ago made an impression
“I’m so glad you’re happy….” then ask for a referral
Things to do as a salesperson EVERY DAY
Writing - thank yous, surveys, follow-ups, handwritten notes
Texting - only in certain situations - do younger people abuse this?
Visits - walking job sites with Marty’s son
Sending a video of your walk - 20-50 seconds, with a thank you
Looking for deep relationships - quality not quantity
Training Grunder professionals on the call/write/visit methods
Who will you call write or visit this week?
The Grow Show podcast is sponsored by STIHL and brought to you by The Grow Group - a leading coaching and education firm for landscape professionals. Your host is Marty Grunder, president and CEO of The Grow Group and Grunder Landscaping Co., one of the most successful design-build operations of its kind in the Midwest. The Grow Show shares ideas, tips, tactics, and insights that will help you grow your landscaping business.

Resources:
GROW! Conference Feb 2024
The Grow Group
Grunder Landscaping
Marty Grunder LinkedIn
Stihl
15 min
July 26, 2023Sales: Three Things to Do This Week to Get Ahead
What if you could do something today to move your business forward and improve your sales? We know sales are top of mind for landscaping companies right now, in this episode Marty Grunder shares three tactics that salespeople can use this week to get closer to reaching their goals for the year.
Discussion Points:
As Dave Sullivan told me- all planning is good
Using OneNote for planning days, weeks, months…
At the midpoint of 2023 - ponder what has gone well and what could use improvement
Checking three areas - personal, family, and business
Seeing someone for your mental health
The tombstone test
Reviewing your business
Using the phone with clients
Practice gratitude - your life is better with it
I’m grateful for everyone listening
The Grow Show podcast is sponsored by STIHL and brought to you by The Grow Group - a leading coaching and education firm for landscape professionals. Your host is Marty Grunder, president and CEO of The Grow Group and Grunder Landscaping Co., one of the most successful design-build operations of its kind in the Midwest. The Grow Show shares ideas, tips, tactics, and insights that will help you grow your landscaping business.
Resources:

Grow Show Episode with Joe Callaway
GROW! Conference Feb 2024
The Grow Group
Grunder Landscaping
Marty Grunder LinkedIn
Stihl
18 min
July 19, 2023Operations: Training Your Team on Quality
Today on The Grow Show, Marty Grunder explains that quality is in the eye of the beholder. This means consulting with clients on what THEY expect as far as results. Whether you have seasoned pros or an inexperienced team, maintaining quality standards is done through training. Marty shares some of the best practices that Grunder has established to make their weekly training sessions effective and valuable. This company-wide training on quality and safety standards means that every job is “up to snuff”.
Discussion Points:
Quality should always be your main focus
How do we train a team to do quality work?
Ohio clay and extra work that expensive and not impactful
What are your activities that are horticulturally necessary?
Responsibilities across teams at Grunder
Weekly training sessions - focus on the basics that most workers need
Check the show resources for a list of what Grunder trains on
Photos of best practices - good, better, best
Trainers should be the hands-on experts in that area
Translators are key in training if staff are not fluent in English, cross-train in other languages
Strategies for training - tell, show, do, teach - explain WHY
In show resources: How the agenda flows for Grunder training sessions
External service should never exceed internal service!
The Grow Show podcast is sponsored by STIHL and brought to you by The Grow Group - a leading coaching and education firm for landscape professionals. Your host is Marty Grunder, president and CEO of The Grow Group and Grunder Landscaping Co., one of the most successful design-build operations of its kind in the Midwest. The Grow Show shares ideas, tips, tactics, and insights that will help you grow your landscaping business.

Resources:
GROW! Conference Feb 2024
The Grow Group
Grunder Landscaping
Marty Grunder LinkedIn
Stihl
24 min
July 12, 2023Service Stinks And That's a Good Thing!
In this episode of The Grow Show, Marty shares his recent experiences with horrible customer service, including traveling through LAX, security system salespeople, and an investment opportunity. In the last couple of years, it seems we have lost our way with customer service, and that, ladies and gentlemen, is the company's fault, not the team member's fault. Your internal customer service should never exceed your external customer service. To say it clearly, if you want your team to treat your customers well, then you better treat your team members great. Enjoy the show!
Discussion Points:
The horrible service at airports
Standout service at Delta and an O’Hare seafood restaurant
Marty’s desired investment falls through due to lack of follow up
An excellent salesperson fails at follow-up and even blames his team
Bad service is everywhere - if you provide only “good” service you’ll stand out!
Number one rule - be nice to everyone involved in your job
Number two rule – be attentive, what can you do the night before your job?
Number three rule - exceed expectations - it’s not that hard- just do what you said you would do
All planning is good
What landscaping experience would impress you?
Good service - Chick-Fil-A, Delta, Amazon
What are you doing to provide good service? Make a plan to make it great.
The Grow Show podcast is sponsored by STIHL and brought to you by The Grow Group - a leading coaching and education firm for landscape professionals. Your host is Marty Grunder, president and CEO of The Grow Group and Grunder Landscaping Co., one of the most successful design-build operations of its kind in the Midwest. The Grow Show shares ideas, tips, tactics, and insights that will help you grow your landscaping business.
Resources:

GROW! Conference Feb 2024
Steps to Client Satisfaction ppt
The Grow Group
Grunder Landscaping
Marty Grunder LinkedIn
Stihl
15 min

About The GROW! Show

From the publisher's feed

The GROW! Show is a show that highlights Marty Grunder's annual conference, GROW!. The GROW! show will showcase how anyone in the green industry can grow themselves, their team, and their business.