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The current crisis has changed plenty, some will last well beyond lockdown and some will pass. One thing for sure is that organisations will want to make up for missed opportunities, when restrictions are relaxed, and businesses will want to make up for lost revenue.
We can anticipate an unforgiving period in the short- to mid-term and L&D will be under greater scrutiny to make a significant contribution. To this end, we can expect a hastening of some emerging trends in L&D, such as the pivot from a ‘learning’ focus to affecting performance and productivity more reliably, in order to achieve results. This is explored with 3 experienced L&D leaders: Kevin M. Yates, Gemma Paterson and Alice Collier-Niblett.
KEY TAKEAWAYS
BEST MOMENTS
VALUABLE RESOURC ES
The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523
ABOUT THE GUESTS
Kevin M Yates
Kevin’s expertise is answering the question, “Did training work?”, with facts, evidence, and data. His work is global and multi-industry. He's a sought after subject matter expert and international speaker.
You can follow and connect with Kevin via:
Twitter: @KevinMYates
LinkedIn: https://www.linkedin.com/in/kevinmyates/
Facebook: https://www.facebook.com/kevmyates/
Instagram: https://www.instagram.com/kevmyates/
Website: https://kevinmyates.com/
Gemma Paterson
Gemma has been leading teams to develop, manage and market digital products in learning, talent, social media and marketing for over 10 years.
As Head of Technology & Innovation for Learning at Aviva, Gemma leads a team to deliver commercial outcomes through innovative approaches to learning, talent and organisational development, with a focus on the digital transformation. Using innovation, technology, storytelling and experience design her ultimate aim is to deliver real business results.
You can follow and connect with Gemma via:
Twitter: @GemStGem
LinkedIn: https://www.linkedin.com/in/gemmacritchley/
Alice Collier-Niblett
Alice is a thoroughly modern L&D professional with a background of leading with digital solutions and bringing her team and organisation along with her. Previously at ASOS and now with Monzo, Alice is a member of a team that operates in a way that is leading-edge and aspirational for many: Data-driven, performance-focused and agile.
You can follow and connect with Alice via:
LinkedIn: https://www.linkedin.com/in/alice-collier-niblett-849154b8/
ABOUT THE HOST
David James
David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.
As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board.
CONTACT METHOD
As the world copes with the Coronavirus pandemic, L&D departments are adapting to lead with digital solutions, to engage a remote workforce and influence their working. In this episode, Alice talks about how she’s been leading with digital solutions, in her current and previous roles, and how she uses data, experimentation and a campaign approach to achieve real results.
KEY TAKEAWAYS
BEST MOMENTS
VALUABLE RESOURC ES
The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523
ABOUT THE GUEST
Alice is a thoroughly modern L&D professional with a background of leading with digital solutions and bringing her team and organisation along with her. Previously at ASOS and now with Monzo, Alice is a member of a team that operates in a way that is leading-edge and aspirational for many: Data-driven, performance-focused and agile.
You can follow and connect with Alice via:
LinkedIn: https://www.linkedin.com/in/alice-collier-niblett-849154b8/
'Supporting People During COVID-19: Working In Sprints' Article: https://www.linkedin.com/pulse/supporting-people-during-covid-19-working-sprints-collier-niblett/?trackingId=dsrrK3dMwZjYtPXHlThPJA%3D%3D
ABOUT THE HOST
David James
David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.
As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board.
CONTACT METHOD
It’s a strange and worrying time for us all at the moment and the role of L&D will need to adapt in response.
But will it be enough to send people to the online content we had before? Well, if it wasn’t before, how can it be the case now?
Many of the changes we were beginning to see in our profession are likely to be required more quickly (data-driven decisions, performance-focused and user-centric digital solutions) as we seek to make a meaningful difference, remotely.
In this episode of the podcast, we’ve invited an experienced panel, Bob Mosher, Adam Harwood and Barbara Thompson, who will share their insights, alongside their challenges, hopes and fears. But, overall, we’ll be exploring the big opportunity for L&D to step up and achieve more. More than we might have hoped we could with the limitations thrust upon us.
KEY TAKEAWAYS
BEST MOMENTS
VALUABLE RESOURC ES
The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523
Adam Harwood Twitter - https://twitter.com/adamharwood26
Bob Mosher Twitter - https://twitter.com/bmosh
Barbara Thompson Twitter - https://twitter.com/CaribThompson
ABOUT THE HOST
David James
David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.
As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board.
CONTACT METHOD
The Learning and Development Podcast Live
It’s a strange and worrying time for us all at the moment and the role of L&D will need to adapt in response.
But will it be enough to send people to the online content we had before? Well, if it wasn’t before, how can it be the case now?
Many of the changes we were beginning to see in our profession are likely to be required more quickly (data-driven decisions, performance-focused and user-centric digital solutions) as we seek to make a meaningful difference, remotely.
In this special upcoming episode of the podcast, we’ve invited an experienced panel, Bob Mosher, Adam Harwood and Barbara Thompson, who will share their insights, alongside their challenges, hopes and fears. But, overall, we’ll be exploring the big opportunity for L&D to step up and achieve more. More than we might have hoped we could with the limitations thrust upon us.
Join us for this live podcast on Apr. 8, 2020 at 3:00 PM BST.
Register here: https://register.gotowebinar.com/register/1871022850106365453
ABOUT THE HOST
David James
David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.
As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board.
CONTACT METHOD
It’s not a case of ‘if’ but ‘when’ L&D fully jumps onboard with Data & Analytics.
This is the view of Trish Uhl, who, in this episode, explores how data has already transformed organisations, industries and consumer expectations and why L&D can no longer wait until the hype has passed. L&D is late to the party but the good news is it’s not too late.
KEY TAKEAWAYS
BEST MOMENTS
ABOUT THE GUEST
Trish is a globally experienced strategist and consultant leveraging data science, artificial intelligence (AI), emerging technology, analytics and evidence-based actionable insights to deliver business value. Her work sees Trish keynote speaking at conferences, teaching workshops and working directly with client leadership teams across North America, Europe, Asia, the Middle East and Africa.
You can follow and connect with Trish via:
Twitter: @trishuhl
LinkedIn: https://www.linkedin.com/in/trishuhl/
ABOUT THE HOST
David James
David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.
As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board.
CONTACT METHOD
‘To solve real problems requires challenge, and a change in mindset and skillset’
Is L&D really prone to solving problems that are only really problems for L&D and neglecting the real problems that our organisations and employees need addressing? In this episode, the topic is explored and examples given of where L&D are guilty and what we all need to do instead.
In this episode, David is in conversation with Rob Moors who has considerable experience in Learning and development and is passionate about connecting L&D professionals with real problems and equipping them with the understanding and skillset to make a difference.
KEY TAKEAWAYS
BEST MOMENTS
‘L&D professionals are not intentionally getting up every day intending to be ineffective’
‘There will be 3 or 4 critical things going on in an organisation at any time and its vital L&D prioritise those’
‘Look to achieve the greatest value over the greatest number of people’
VALUABLE RESOURCES
The Learning & Development Podcast
ABOUT THE GUEST
Rob Moors
Rob has been Learning & Development professional for over 20 years; with large organisations such as Sky, TalkTalk and the NHS, as well as a number of smaller tech security enterprises. Rob’s passion is that of bridging the gaps between training and learning; learning and performance; and performance and people.
Rob is now Chief Learning Officer with Learn Do Get.
CONTACT METHOD
You can follow and connect with Rob via:
LinkedIn: https://www.linkedin.com/in/bobbymoors/
Company LinkedIn: https://www.linkedin.com/company/learn-do-get/
Website: https://www.learndoget.com/
ABOUT THE HOST
David James
David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.
As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board.
CONTACT METHOD
Twitter: https://twitter.com/davidinlearning?lang=en
LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/
Website: https://www.looop.co/
In this fascinating episode packed with thought-provoking content David is in conversation with Guy Wallace, Performance Analyst and Instructional Architect for Enterprise, Training and Development.
With more than 40 years in the field of Learning & Development, Guy Wallace knows that focusing on performance and taking the time to analyse the performance context is essential for making meaningful change. The problem is, he’s been banging this drum for decades and the profession is still yet to fully switch on to this. In this episode, David and Guy explore the current state of L&D, what it’s going to take for the profession to refocus and Guy’s rich experience.
KEY TAKEAWAYS
BEST MOMENTS
‘Learning and Development will either disrupt or be disrupted’
‘The research shows that all of us operate on non-conscious knowledge – we don’t even know what we know’
‘We are opportunity-rich and legacy poor’
VALUABLE RESOURCES
The Learning & Development Podcast
ABOUT THE GUEST
Guy Wallace Bio
Guy Wallace is a Performance Analyst and Instructional Architect and has been designing and developing Instruction/ Training/ Learning and Performance Support content for Enterprise Learning and business-critical target audiences since 1979. In 2010 he was the recipient of ISPI’s Highest Award, approved by two successive Boards of Directors, Honorary Life Member, for his contributions to the technology of Performance Improvement, and for his contributions to the Society.
You can follow and connect with Guy via:
Twitter: https://twitter.com/guywwallace
LinkedIn: https://www.linkedin.com/in/guywwallace/
Website: https://eppic.biz/
ABOUT THE HOST
David James
David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.
As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board.
CONTACT METHOD
Twitter: https://twitter.com/davidinlearning?lang=en
LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/
Website: https://www.looop.co/
Workflow Learning, Learning In The Flow of Work, or Learning at the Point Of Work? However we wish to call it, guidance and support at the moment they need it is a sure fire way of gaining engagement in L&D solutions and, more importantly, helping people do more of the right things in order to get results. In this episode, Conrad Gottfredson, a true pioneer in this field, shares his insights and experience of this methodology and approach.
KEY TAKEAWAYS
Workflow learning environments
1 Experience acceleration model
The real environment for learning is the workflow and real learning happens when people apply what they have learnt in the workflow.
The greatest skill an employee can have is adaptiveness, Its about the transition from formal learning and the reach into the workplace.
2 Flow of work
People learn exclusively in the flow of work, this is where we build a digital culture
This enables individuals to initiate their learning in the flow of work
3 Gear
G – gather online to learn
E – expand understanding
A – apply what you have learnt
R – report back and receive feedback
When we build a workforce solution we draw on all 3 of the models.
It is around creating an environment where it is seen as a complete solution. You are with them when they need guidance and support the most.
The discipline of performance support
This is about understanding that when you build an infrastructure that supports people I the flow of work that carries with it the ability to gather data about how they are doing
This has opened up our ability to truly measure impact in every way possible
If you provide people with what they need when they need it then engagement is the least of your problems.
Having performance support infrastructure enables a move towards workflow learning and also supports more formal learning
At the heart of the skill set is being able to map the moment of apply, as it occurs in the flow of work.
We focus on the point of apply at the work flow level.
Once you have a map and you know what it is you need people to do then you can orchestrate the tasks to fit.
BEST MOMENTS
‘You are missing the tools that are needed to measure’
‘Organisations waste a lot of time searching for the right tools and resources to do the job’
‘Half of what is done formally could be pushed into workflow learning.
‘You have to know how to design a solution that encompasses all 5 moments of need’
VALUABLE RESOURCES
The Learning & Development Podcast
ABOUT THE GUEST
Conrad Gottfredson
Conrad Gottfredson has more than 30 years of experience in the field of Learning & Development and holds a PhD in Instructional Psychology and Technology. His consulting work has helped governments, non-profits, and multi-national organisations wisely employ emerging technologies and methodologies to help people achieve personal and organisational goals. Conrad has pioneered methodologies (The 5 Moments of Need) for developing and delivering Workflow Learning to those who need it, when they need it, in the language and form they require.
CONTACT DETAILS
You can follow and connect with Conrad via:
LinkedIn: https://www.linkedin.com/in/conrad-gottfredson-84149255/
Website: https://www.applysynergies.com/
The 5 Moments of Need (including White Paper): https://www.5momentsofneed.com/
ABOUT THE HOST
David James
David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.
As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board.
CONTACT METHOD
Twitter: https://twitter.com/davidinlearning?lang=en
LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/
Website: https://www.looop.co/
‘We are not always the best at learning in learning’
David is in conversation with James Poletyllo, Director of the Learning Effect, he has extensive experience in people development and champions the development of the profession and brings challenge to ineffective practice.
Is Learning and Development sleepwalking into extinction?
This is an uncomfortable question to be asking - let alone to be answering - but it’s an important one. One that James Poletyllo explored in a recent article. In this episode, we dive deeper into our experiences of L&D to seek examples of this and where our profession might need to more consciously evolve to stay relevant.
There is a blurring of boundaries as we move into a more connected world and this is an opportunity for L&D to do things differently and in a more agile way, listen in and hear more.
KEY TAKEAWAYS
BEST MOMENTS
‘We should work on being solution-focused to solve problems at the speed business needs’
‘Let’s step back and look at what we are trying to achieve’
‘We can’t just rebrand we have to do things differently’
VALUABLE RESOURCES
The Learning & Development Podcast
Article ‘Ten reasons why learning and development is sleepwalking into extinction’
ABOUT THE GUEST
James Poletyllo Bio
James has almost 20 years of experience in People Development in sectors as diverse as Telecoms, Local Council, Healthcare, and Hospitality, with many of his roles at a senior level. Now, as a consultant, he champions the development of the profession, whilst challenging ineffective practice that seems to be holding us back.
CONTACT METHOD
You can follow and connect with James via:
LinkedIn: https://www.linkedin.com/in/jamespoletyllo/
Website: https://www.thelearningeffect.co.uk/
Article ‘Ten reasons why learning and development is sleepwalking into extinction’: https://www.trainingjournal.com/articles/opinion/ten-reasons-why-learning-and-development-sleepwalking-extinction
ABOUT THE HOST
David James
David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.
As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board.
CONTACT METHOD
Twitter: https://twitter.com/davidinlearning?lang=en
LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/
Website: https://www.looop.co/
Important Information About The Learning & Development Podcast
This is a very short episode announcing that new episodes of The Learning & Development podcast will be released fortnightly for a while with the next episode being with you on Tuesday 21st of January.
ABOUT THE HOST
David James
David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.
As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board.
CONTACT METHOD
Twitter: https://twitter.com/davidinlearning/
LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/
Website: https://www.looop.co/
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