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In this episode, Michael Doherty talks about the power of pre-appointment estimates as a service advisor. He explains how delivering estimates before a client’s visit increases commitment, transparency, and confidence, leading to higher show rates and greater trust. Michael also highlights how these proactive estimates streamline shop efficiency, allowing parts to be ordered ahead of time and reducing wasted resources.

00:00 Optimizing Client Communication Preferences

04:32 "Pre-Appointment Authorization Importance"

09:30 "Written Commitments Reduce No-Shows"

12:29 Transparent AC Service Estimate Process

14:08 Boost Business Efficiency and Reduce No-Shows

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