The Savvy Dentist

Welcome to The Savvy Dentist Podcast with Dr. Jesse Green, where we explore the intersection of dentistry, business, and personal growth to help you create a practice and a life you love.

In this episode Dr. Jesse Green sits down with leadership and communication expert Shane Hatton to explore the power of organisational culture in building high-performing teams.

Shane is an Australian living in London. He's a global speaker on the topic of culture and leadership. He's an author and also a researcher … Everything he talks about is based on research. So it's based on facts.

Shane shares valuable insights on how we as leaders of our dental practices can shape culture intentionally, foster alignment within our tight teams, and create an environment where our people thrive. Shane delves into the role of storytelling, communication, and clarity in strengthening workplace culture and ensuring long-term success.

Whether you're a business owner, team leader, or practice manager, this conversation is packed with practical strategies to help you cultivate a culture that drives engagement, productivity, and retention. If you create productivity … you create profitability.

Tune in for an insightful discussion on leadership, team dynamics, and the mindset shifts needed to build a strong, values-driven organisation.

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2. [06:01] - Defining Culture … the good, the bad, and the toxic.
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5. [11:25] - Understanding exactly where your business culture sits today is imperative.
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8. [15:13] - What to do if you feel you don’t fit within your culture … but you own the business!
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11. [18:32] - Is it a problem to solve … or a tension to manage?
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14. [23:24] - How to manage everyone’s expectations and set your culture to fantastic growth.
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18. [31:12] - The 'Netflix Culture Deck' is not for everybody … nor will your culture be for everyone. The not-negotiables of culture setting.
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20. [33:21] - How to measure your team's engagement.
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23. [36:19] - One of the worst things for your culture is to overlook bad behavior.
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Mentioned in this episode:

Savvy Dentist Team Training Bundle

If your practice can’t run without you, it’s time for systems - not more theory.

Team Training Bundle 2025

Welcome to The Savvy Dentist Podcast with Dr. Jesse Green, where we explore the intersection of dentistry, business, and personal growth to help you create a practice and a life you love.

Whether you’re looking to master the art of leadership, grow your practice sustainably, or find balance and fulfillment, you’re in the right place. Each episode is designed to deliver practical strategies and inspiring ideas to help you thrive both professionally and personally.

In this episode of the Savvy Dentist Podcast, Dr. Jesse Green is joined by Eric Jorgenson, the author of the groundbreaking book The Almanack of Naval Ravikant: A Guide to Wealth and Happiness. This modern classic distills the wisdom of Naval Ravikant—a Silicon Valley entrepreneur, philosopher, and investor—into actionable principles for creating both financial success and personal well-being. Eric’s unique talent lies in his ability to break down complex ideas into relatable, actionable insights that help people design lives of purpose, freedom, and joy.

Beyond his work as an author, Eric is a startup operator and seasoned curator of wisdom, always focused on empowering others to think bigger and live better.

In this episode, Eric will share key lessons from his book and unpack how dentists can apply these timeless principles to their practices and lives. From leverage and compounding to aligning your work with your values, Eric’s insights will challenge the way you think about success, growth, and happiness.

Get ready for a thought-provoking conversation that could change how you approach not only your business but also your personal journey in 2025.

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2. [07:01] - The parallels between Warren Buffet, Charlie Munger and Naval Ravikant and why Eric felt compelled to write a book on the topic.
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5. [12:41] - Happiness as a process can be a much more achievable outcome for all of us. Try it!
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8. [16:07] - Speaking in 140 characters … how Naval Ravikant learnt to speak the Twitter (X) language to the world.
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11. [29:35] - The future of the world according to Eric Jorgenson. The technologies he feels will change the world in the long-term.
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15. [34:34] - How many lead bullets can you fire, or should you be looking for the ‘silver bullet’?
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Mentioned in this episode:

Savvy Dentist Team Training Bundle

If your practice can’t run without you, it’s time for systems - not more theory.

Team Training Bundle 2025

Just Imagine "If Disney Ran Your Business, What Would It Look Like?"

Welcome to The Savvy Dentist Podcast with Dr. Jesse Green, the show where great dentistry meets savvy business! Whether you're a dentist, practice owner, or someone passionate about personal and professional growth, this is the podcast where you'll discover strategies, tools, and insights to take your business to the next level while finding more balance, freedom, and fulfillment in your life.

Today, we're thrilled to welcome John Formica, also known as The "Ex-Disney Guy". With over 25 years of leadership experience, including a distinguished tenure as a top executive with Disney. John has become one of the most sought-after speakers and consultants in customer experience and service excellence.

During his time at Disney, John played a pivotal role in shaping the "Disney Way" of creating magical experiences for guests, and he now helps organisations around the world achieve extraordinary customer service, brand loyalty, and team engagement. His ability to transform businesses into "magic kingdoms" is truly inspiring and practical for any industry—including dentistry.

In this episode, John will share the secrets behind Disney's world-renowned customer service and how you can apply those same principles to elevate your dental practice. From building a culture of excellence to delivering experiences that keep patients coming back, John’s insights will empower you to stand out in a competitive market. So, grab a notebook and get ready for an engaging conversation that will help you create your own "magic" in your practice.

Let’s dive in!

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3. [06:16] - The DNA of Disney Org can be used to build your dental practice culture.
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5. [11:08] - Mission Statement vs. Vision Statement. Understand when and how to use them effectively in your business.
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8. [18:47] - Empower your team to provide exceptional customer service, just like Disney … John describes exactly what to do.
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11. [28:42] - Walt Disney Imagineering Research & Development, commonly referred to as Imagineering, is the research and development arm of The Walt Disney Company. John explains how you can utilise the same philosophy within your own dental business. This is powerful!
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14. [36:39] - Great examples of exceptional customer service to inspire you to be creative and implement within your business.
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17. [44:15] - How to turn a mundane experience like waiting for an appointment ... into a wow factor for your patients.
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Mentioned in this episode:

Savvy Dentist Team Training Bundle

If your practice can’t run without you, it’s time for systems - not more theory.

Team Training Bundle 2025

Welcome to another episode of The Savvy Dentist podcast with Dr. Jesse Green.

In this episode we are honored to welcome Jay Pottenger from EQ Minds, a renowned speaker and thought leader in the field of mental health, emotional intelligence, and workplace well-being. Jay has made it his mission to empower professionals with the tools they need to thrive in both their personal and professional lives. With a deep understanding of the unique pressures faced by business owners and dental professionals, Jay brings practical strategies to help you enhance your focus, manage stress, and cultivate resilience in an ever-demanding world.

As an ex-athlete turned corporate leader turned entrepreneur with one of Australia’s leading mindfulness and mental health companies, EQ Minds, Jay's approach to wellbeing is refreshingly straightforward and backed by real-world experience and science. He will transform the way your team thinks, focuses and performs.

In this episode, Jay will dive into the core principles of emotional intelligence and how mastering them can revolutionise the way you lead your practice and engage with your team. Drawing from his extensive work at EQ Minds, he’ll share actionable insights into building a positive workplace culture, fostering effective communication, and maintaining peak mental performance. Whether it’s managing high-pressure situations or striking a balance between work and life, Jay’s expertise will help you navigate these challenges with clarity and confidence.

So, if you’re ready to take control of your mindset, optimise your energy, and build a thriving dental practice, this is the episode for you. Jay’s passion for creating healthier, happier workplaces is infectious, and his practical advice is sure to resonate with professionals at all stages of their careers.

1. [02:31] - From professional athlete … to peak performance coach.
2. [11:23] - The pace of change continues to get greater and greater. Jay’s tip is for us to lean into change.
3. [15:05] - Habits are everything when it comes to our performance, because when we get stressed, we always fall back to our habits. But if you have really solid, good habits in place, they’ll create a great fundamental foundational base that you can use to fall back on and make sure that you’re pushing forward in the right direction.
4. [28:09] - The intentional use of our attention. Why mindfulness is the most powerful tool in a business owner's toolbox.
5. [34:22] - The path from gratitude, to stress reduction.

Mentioned in this episode:

Savvy Dentist Team Training Bundle

If your practice can’t run without you, it’s time for systems - not more theory.

Team Training Bundle 2025

Welcome to another episode of The Savvy Dentist podcast with Dr. Jesse Green. We are thrilled to introduce Deborah Cooper, a dynamic thought leader and business strategist who has dedicated her career to helping professionals like you break through barriers and achieve extraordinary results in life … and in your dental practice.

With a wealth of experience in leadership development, team optimisation, and innovative problem-solving, DebZ has become a trusted advisor to many seeking to elevate their careers and practices. Deborah specialises in taking uninspired and underperforming teams through a process which transforms how teams communicate, and ultimately profits, with productivity dramatically increasing.

In this episode, Deborah will help you get unstuck in your life and hit new levels of growth, new levels of happiness, new levels of fulfillment in your business and indeed your life. Her expertise and practical advice will inspire you to not only achieve your goals but to exceed them, creating a practice that thrives in every sense.

So, get ready to dive into a conversation packed with actionable takeaways, real-world examples, and a fresh gratitude-filled perspective on what it takes to reach the next level.

1. [07:01] - Everything changed for Deb when she discovered that she had two personalities, one that she would put on for other people … and one that she had for herself.
2. [11:01] - Why is Deb the only Stressologist in the world?
3. [16:26] - How to control your stress levels on a daily basis.
4. [18:45] - How to discover YOUR ‘Glitter-Time’.
5. [26:59] - Get clear on the difference between Emotional Regulation, and emotional suppression.
6. [29:35] - How and why to make decisions and take action from your heart.

Mentioned in this episode:

Savvy Dentist Team Training Bundle

If your practice can’t run without you, it’s time for systems - not more theory.

Team Training Bundle 2025

Welcome to our final episode of The Savvy Dentist Podcast Summer Series.

We're going back into the archives, rummaging through the vault, finding the best bits of the best episodes and we're taking those vignettes and those snippets and we're combining them together to form one single episode around a particular theme or topic.

The theme for this particular episode is all around wealth creation.

Creating wealth is a very important thing for dentists to think about because ultimately wealth is what gives you freedom. At Savvy Dentist, we talk about creating multi-generational wealth ... so that the wealth you create has an impact beyond yourself.

It impacts your family, it impacts your friends, it impacts the community of which you're part.

Like dropping that pebble in the pond, the ripple effect extends way beyond yourself.

This episode is designed to help you to think, To plan and to examine your internal belief structures around wealth so that you can then talk to your particular advisors and map out these thoughts and chart a course for your financial goals, your financial future ... that gives you the ultimate freedom, the ultimate flexibility to live life on your terms.

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3. [02:56] - Creating Your Wealth Plan – Tony Bradshaw (episode #421)
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6. [09:01] - Building a Valuable Practice.– John Warrillow (episode #310)
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9. [14:57] - Developing a Millionaire Mindset – Michael Yardney (episode #303)
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12. [18:50] - Strategies Of The Super Rich – Tim McNeeley (episode #192)
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Mentioned in this episode:

Savvy Dentist Team Training Bundle

If your practice can’t run without you, it’s time for systems - not more theory.

Team Training Bundle 2025

Welcome to another episode of The Savvy Dentist Podcast Summer Series.

We're going back into the archives, rummaging through the vault, finding the best bits of the best episodes and we're taking those vignettes and those snippets and we're combining them together to form one single episode around a particular theme or topic.

And the topic for this episode is creating great business systems.

Every business on the planet needs great systems, and dental practices are no exception. But what does great systems mean? Well, most people have their systems documented sitting up in a folder somewhere on a bookshelf gathering dust and no one ever follows them.

So for us, great systemisation involves not just documenting the systems, but having those systems followed by all your team. And when you get this right, what's going to happen is your patients are going to have the most amazing experience within your practice. They're going to have the best possible clinical care, they're going to receive the best possible customer service, and they're going to be raving fans about your practice.

On top of this, when you have new team members, you're going to onboard them faster.

In this episode of The Savvy Dentist Podcast you're going to hear from Verne Harnish, the author of scaling up. You're going to hear from Dr. Glenn Richards, who is the founder of greencross vets. One of the sharks on shark tank. You're going to hear from Dave Jennings who wrote the book systemology.

Your life is going to get simpler, easier, and better because you have great systems in your practice.

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3. [03:03] - How To Scale Up Successfully with Verne Harnish (episode #47)
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6. [08:03] - Simplify and Scale Your Practice – Marissa Roberts (episode #392)
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9. [14:38] - Scaling Up with Greencross Vets Founder Dr Glen Richards (episode #385)
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12. [20:12] - How to Scale your Practice Predictably – Peter Mohr (episode #376)
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15. [28:39] - Systems that Actually Work – David Jenyns (episode #261)
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Mentioned in this episode:

Savvy Dentist Team Training Bundle

If your practice can’t run without you, it’s time for systems - not more theory.

Team Training Bundle 2025

Welcome to the Savvy Dentist Podcast Summer Series.

To ensure you are motivated and ready to hit 2025 running, the team have gone back through the archives and found snippets of different episodes of different shows and we are stitching them together around a particular theme. The theme for this particular episode is Smart Marketing for Dental Practices.

Marketing is one of those areas that most dentists know they need to activate, but really never quite master. The thing about marketing is it is a bit like dentistry in the sense that there's certainly some art to it, but there's a lot of science to it as well. Many dentists feel that marketing is this dark black box. It's just like any skill that you can learn it, you can master it, and you can develop and implement it into your own practice with great success.

We say here at Savvy Dentist that the best marketer always wins.

So in this episode, we want to introduce you to some of the concepts to take your marketing to a new level with your business because marketing is that first domino that needs to fall. We need to have patient flow before we can ever have success. And patient flow is a function of marketing.

In this episode our list of guest are specialists in marketing and they discuss marketing in terms of patient acquisition, patient retention, patient reactivation and what it means to have smart-marketing in your practice.

From Google ads that work ... to how you can get comfortable with social media.

Our goal with this Summer Series is to motivate you so that after your Summer break you can kick-start your 2025 marketing in a more strategic way and implement some of the tactics and strategies that we share with you in this particular episode.

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3. [02:54] - Smart Marketing - Paul Mackiewicz (episode #347)
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6. [09:02] - Ilana Wechsler – Google Ads that work (episode #471)
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9. [14:51] - Getting Comfortable with Marketing – Michelle Tayler (episode #454)
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12. [22:00] - The surprising role of personal branding to scale your practice - Nina Christian (episode #454)
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15. [27:31] - The Power of Purpose Driven Marketing – Chris Hogan (episode #427)
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Mentioned in this episode:

Savvy Dentist Team Training Bundle

If your practice can’t run without you, it’s time for systems - not more theory.

Team Training Bundle 2025

We trust that you are enjoying our Savvy Dentist Podcast Summer Series.

Our Savvy team have been sifting through the episode archives and have selected snippets from a variety of episodes, and we're combining them to form one episode around a particular theme.

The theme for this episode is Developing a Winning Mindset.

Mindset is critical as the inner game, the mental game is really where the game of business is won and lost. We can have all the external factors in our favor, but if our inner game, our mental game is not up to speed, things can fall in aheap!

In this episode of The Savvy Dentist Podcast Dr. Jesse Green is joined by a bunch of absolute legends who share their insights and their experiences around developing winning mindsets. From the chief psychologist for the Australian Olympic team, to Dr. Jenny Brockis, to high performance author and coach Dr. John Demartini about living an inspired life. We're going to be talking about resilience with shark attack survivors and overcoming adversity with Robert Owens, who's a pararescueman, which is the equivalent of the Navy SEALs in the US Air Force.

All of these guests share their insights and their experiences about how to become unstoppable. How to become anti-fragile, because the one thing that we know in life is that nothing is certain. There will always be setbacks, there will always be adversity.

Very rarely does life go in a straight line. Very rarely is it always smooth sailing. So we've got to have a really sharp innergame to be able to cope with and to focus on the things that matter and to be able to deal with the things that crop up from time to time and to keep moving forward no matter what.

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3. [02:40] - High Performance Lessons from the Chief Olympic Psychologist – Graham Winter (episode #445)
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6. [09:57] - The Thriving Mind with Dr Jenny Brockis (episode #304)
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9. [16:45] - Living an Inspired Life – Dr John Demartini (episode #263)
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12. [22:56] - Shark Attack Survivor’s Guide to Business Resilience - Brett Connellan (episode #434)
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15. [29:17] - How To Be Unstoppable – Robert Owens (episode #406)
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Mentioned in this episode:

Savvy Dentist Team Training Bundle

If your practice can’t run without you, it’s time for systems - not more theory.

Team Training Bundle 2025

As you relax over Summer, the team at Savvy Dentist have created our Summer Podcast Series to ensure you are inspired and motivated and set to make this year your best ever, personally and professionally.

This episode of The Savvy Dentist Podcast is part of our Summer Series. We've searched through our podcast archives and created snippets of different episodes, and stitched them together around a particular theme.

Now of course, if you resonate with a particular person or topic and want to go back and listen to the full episode, we highly suggest that you do. The show notes below explain where to find the full episode.

The theme for this episode is High Performance Teams.

We all understand the value of our team. We all understand that if we're going to grow and scale our practice, we need to learn to develop a high performance team. A lot of the frustrations and day to day headaches come from managing. So in this episode, we're going to unpack all of that and a whole lot more so that we can actually understand how to be the best managers, how to build and grow people, how to help them become the best version of themselves.

How do we retain our best team members? How do we develop 2ICs so we can delegate more effectively and hand-off work to allow us to focus on the things that only we can do? Learning to have a high performance team ensures your patients have a wonderful patient experience ... every single time!

Building a great practice, no matter what size, no matter what your ambitions are, then having a great team is a key asset for you.

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3. [02:28] - 4 Crucial Steps to Retaining your best team members (episode #459)
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6. [08:39] - Michael Licenblat - High Performance in a fast paced world (episode #468)
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9. [11:59] - Kylie Denton - Build and Lead a High Performance Team (episode #417)
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12. [17:49] - Shirley Dalton - Developing your 2IC (episode #387)
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Mentioned in this episode:

Savvy Dentist Team Training Bundle

If your practice can’t run without you, it’s time for systems - not more theory.

Team Training Bundle 2025