The Savvy Dentist

Welcome to The Savvy Dentist Podcast with Dr. Jesse Green, where we explore the intersection of dentistry, business, and personal growth to help you create a practice and a life you love.

In this episode of The Savvy Dentist Podcast, Dr. Jesse Green dives into a conversation that’s as relevant to the dental chair as it is to the boardroom. Whether you’re leading a practice, managing a team, or just trying to keep your head above water in a fast-changing world, this episode is going to speak directly to you.

Dr. Jesse Green is joined by a truly remarkable guest - Dr. Paige Williams. Paige is a leadership expert, author, and corporate speaker who brings a wealth of knowledge around resilience, positive leadership, and how we can unlock our own potential as well as that of those around us. With a PhD in Organisational Behaviour and deep experience working with leaders across education, business, and government, Paige has a gift for making complex psychological concepts not just digestible … but actionable.

In this conversation, we unpack her work on becoming “AntiFragile” … the powerful idea that we can grow stronger through uncertainty, challenge, and change. She’ll share practical insights into how we, as practice owners and professionals, can navigate stress, build thriving teams, and lead with purpose, even when the pressure is on. This isn’t about fluffy feel-good advice … it’s grounded in science and delivered with heart.

So whether you’re on your morning walk, driving to work, or taking a rare moment to yourself, we invite you to lean in and soak up the wisdom from someone who truly gets what it takes to lead well in tough times ... Dr. Paige Williams.

Website - drpaige.au

1. [04:43] - Are you, as a leader, Accountable? What does accountability, responsibility and ‘owning it’ refer to in a business?
2. [10:03] - As business owners, we cannot force our team to be accountable … so how do we manufacture motivation in our team?
3. [17:48] - Which mechanics of communication are you utilising within your business day-to-day?
4. [21:26] - Communicating with the 6-W's.
5. [23:49] - How does being values led? Fall in with accountability?
6. [25:10] - Where can The Netflix Culture Deck fit in to your dental practice?
7. [28:32] - Resilience v. Anti Fragile. Why being ‘harder & tougher’ is replacing our need for resilience.
8. [35:25] - How do we bring anti fragility into our team while maintaining accountability at the same time?

Mentioned in this episode:

Savvy Dentist Team Training Bundle

If your practice can’t run without you, it’s time for systems - not more theory.

Team Training Bundle 2025

Welcome to The Savvy Dentist Podcast with Dr. Jesse Green, where we explore the intersection of dentistry, business, and personal growth to help you create a practice and a life you love.

In this episode of The Savvy Dentist Podcast, Dr. Jesse Green we have Australian Business Royalty … Bob Ansett.

Bob Ansett is a renowned Australian entrepreneur, best known as the founder of Budget Rent a Car in Australia. Born in 1933, Bob grew up in a family deeply connected to business and innovation. He took Budget from a small operation in 1965 to a nationwide success, revolutionising the car rental industry in Australia through exceptional customer service and innovative marketing. His leadership and commitment to customer satisfaction made Budget a household name before he eventually stepped away from the company in the late 1980s.

Bob is the son of the legendary Australian aviation pioneer Sir Reginald Ansett, the founder of Ansett Airlines. Reginald built one of Australia's most iconic airline companies, which operated for over 65 years before ceasing operations in 2001. His entrepreneurial spirit and determination were key influences in Bob’s career, shaping his approach to business and leadership. Despite their shared passion for innovation, Bob carved out his own path, distinguishing himself in the car rental industry rather than following directly in his father’s footsteps.

Beyond his business achievements, Bob Ansett has been an influential figure in Australian corporate culture, advocating for strong customer service, ethical business practices, and employee empowerment. He has authored books on business and leadership and continues to inspire entrepreneurs with his insights on resilience and adaptation. His legacy, like his father’s, is one of pioneering spirit and a commitment to excellence in service and business.

1. [02:53] - Starting his first business. The challenges, and the triumphs.
2. [07:41] - Bob suggests that you NEVER say ‘no’ to a customer!
3. [09:19] - The story and journey of one of Australia’s greatest airline companies. ANSETT AIRLINES.
4. [11:21] - How your resilience can be your greatest business driver. NEVER give up. Never quit.
5. [13:38] - When everyone around you thinks you're ‘nuts’... how to find the confidence and drive to push through.
6. [22:05] - Innovate … then innovate again … then innovate some more …
7. [26:56] - Navigating the tough times in business. Bob endured 4 separate recessionary periods. Success leaves clues …

Mentioned in this episode:

Savvy Dentist Team Training Bundle

If your practice can’t run without you, it’s time for systems - not more theory.

Team Training Bundle 2025

Welcome to The Savvy Dentist Podcast with Dr. Jesse Green, where we explore the intersection of dentistry, business, and personal growth to help you create a practice and a life you love.

In this episode of The Savvy Dentist Podcast, Dr. Jesse Green we have a truly fascinating guest … Gus Balbontin, a renowned entrepreneur, investor, and former Executive Director and CTO of Lonely Planet. Gus is a master of navigating uncertainty and leveraging disorder as a competitive advantage. In a world where businesses are constantly disrupted, he believes that embracing change, rather than resisting it, is the key to long-term success.

In this episode, we’ll explore how disorder, when harnessed correctly, can drive innovation, agility, and growth within your dental practice. Gus will share insights from his experience leading companies through transformation and explain why structure and predictability aren’t always the best path to success. We’ll discuss how to stay adaptable, make smarter business decisions in uncertain times, and create a practice that thrives in an ever-changing market.

If you’ve ever felt overwhelmed by change, struggled with systems that feel too rigid, or wondered how to stay ahead in a competitive industry, this conversation is for you. Get ready to rethink the way you approach your practice, learn how to turn uncertainty into opportunity, and discover why a little bit of disorder might just be your greatest asset.

Let’s dive in with Gus Balbontin on The Savvy Dentist Podcast with Dr. Jesse Green!

1. [02:29] - Why you should prepare your dental practice for the future.
2. [06:12] - Your business behaves in line with the sum of the behaviors of the people in the business. How to get the behaviours in balance.
3. [08:55] - Fixing problems in your business - going from disorder … to order.
4. [14:28] - An example of disorder in business .. and an example of order in business. Models you can apply to your practice.
5. [16:22] - Are you NAVY … or PIRATE?
6. [20:38] - Setbacks v. Failures. The difference between the two and how to lead your team through them.
7. [28:04] - Where possible … bring some NOVELTY to your business. Gus explains some ways on how to bring the fun to work.
8. [32:04] - Are you thinking of starting your dental practice? Gus shares his tips for you.

Mentioned in this episode:

Savvy Dentist Team Training Bundle

If your practice can’t run without you, it’s time for systems - not more theory.

Team Training Bundle 2025

Welcome to The Savvy Dentist Podcast with Dr. Jesse Green, where we explore the intersection of dentistry, business, and personal growth to help you create a practice and a life you love.

In this episode of The Savvy Dentist Podcast, Dr. Jesse Green sits down with Joseph Michelli, renowned customer experience expert and author of Driven to Delight. Together, they explore how world-class organisations, including Zappos, Mercedes-Benz, Starbucks, and others, create exceptional customer experiences … and how, as dentists we can apply the same principles to build our own practices.

If you want to create a business that is really valuable, then you’ll want to create a Customer-Centric Practice. You want repeatable, sustainable earnings, and that's what allows you to create enterprise value. So understanding what creates a wonderful experience, how to systemise it, how to hire for it, how to build the culture is what Jesse and discuss.

What You'll Learn in This Episode:

✅ The key principles behind a customer-first mindset and how they apply to dentistry

✅ How to build systems that deliver a consistently excellent patient experience

✅ The role of leadership in creating a culture of delight and trust

✅ Lessons from Mercedes-Benz and other top brands on service excellence

✅ How emotional connections impact business growth and profitability

1. [04:08] - The psychology of the customer-experience and how to use it to your advantage.
2. [07:06] - Hire for culture … hire for a customer service mindset.
3. [13:41] - People want to be recognised. They want to feel important. They want to be appreciated. They want to be heard. And, and that doesn't take a lot if you have a customer relationship management database.
4. [20:54] - How to be a human. No … seriously … great customer service #101.
5. [23:21] - The great customer-service-oriented BIG businesses have sensational leadership. How you can duplicate and model them in your practice.
6. [32:57] - Where does our service culture fit into enterprise value?
7. [34:43] - Can dentistry be a ‘subscription’ business?

Mentioned in this episode:

Savvy Dentist Team Training Bundle

If your practice can’t run without you, it’s time for systems - not more theory.

Team Training Bundle 2025

In this episode of The Savvy Dentist Podcast, Dr. Jesse Green dives deep into the strategies and mindset shifts required to build a thriving dental empire. If you're feeling stuck in the day-to-day grind, this episode is packed with actionable insights to help you scale your practice, achieve financial freedom, and create a business that supports the life you truly want.

What You'll Learn in This Episode:

✅ The key mindset shifts required to transition from clinician to business owner

✅ The critical systems every dental empire needs to scale efficiently

✅ The financial strategies that allow you to build wealth and step away from daily chairside work

✅ How to structure your business so it runs smoothly—even when you're not there

Dr. Jesse Green is a leading dental entrepreneur, speaker, and business coach who helps dentists create profitable, scalable, and enjoyable practices. As the founder of Savvy Dentist, Jesse shares proven strategies to help dentists take control of their time, finances, and business success.

Resources and Links:

🔗 Visit Savvy Dentist Website

🔗 Follow Dr. Jesse Green on LinkedIn

Mentioned in this episode:

Savvy Dentist Team Training Bundle

If your practice can’t run without you, it’s time for systems - not more theory.

Team Training Bundle 2025

In this episode of The Savvy Dentist Podcast Dr Jesse Green is joined by Tony Bradshaw. Tony is an expert when it comes to personal finance and coaching people to become millionaires.

Dr. Jesse and Tony discuss the mindset of becoming a millionaire, being clear about your vision, the steps on how to do it, but also your ‘purpose’ and ‘why’.

Tony shares so many valuable tips to help you in your own journey to create wealth.

1. [08:32] – How to make your plan to become a millionaire, and create a plan to execute your plan.
2. [10:15] – What does the decision mean, when you choose to become a millionaire?
3. [21:08] – What is money? And what does it truly mean to you?
4. [24:24] – How to become a millionaire internally … before becoming one externally.
5. [32:16] – How to become a dreamer. (if you’re not already one)
6. [38:05] – What are the steps to transform your life from a financial perspective?

Mentioned in this episode:

Savvy Dentist Team Training Bundle

If your practice can’t run without you, it’s time for systems - not more theory.

Team Training Bundle 2025

Professor Martin Bean CBE, CEO of The Bean Centre, is a visionary leader shaping the future of education in our workplace.

Currently a Professor at the University of New South Wales, Martin's expertise lies in exploring the evolving landscape of work and lifelong learning.

In this episode of The Savvy Dentist Podcast Martin shares his knowledge as a mentor connecting some of Australia's brightest minds and Jesse and Martin unpack all of the lessons of leadership that he's uncovered throughout his career and make them really practical for you in your dental practice.

1. [2:01] - A pathway to leadership
2. [7:12] - How Leadership has changed and evolved over recent years.
3. [10:02] - Don’t lead - coach. The difference between a hierarchical manager, and a leadership coach in your business.
4. [13:18] - How to commit to a learning culture within your dental practice and how it can impact engagement and retention.
5. [17:44] - A powerful leader is someone who can understand what motivates and inspires your team to follow.
6. [25:27] - Lessons from the top executives in Microsoft that you can apply in your business.
7. [30:36] - What Martin wishes big business would learn from our small business operations.
8. [38:29] - Don’t try to control the uncontrollable.

Mentioned in this episode:

Savvy Dentist Team Training Bundle

If your practice can’t run without you, it’s time for systems - not more theory.

Team Training Bundle 2025

Welcome to The Savvy Dentist Podcast with Dr. Jesse Green ... the show where great dentistry meets great business. Jesse helps you navigate the journey of building a thriving dental practice that supports your lifestyle, your team, and your long-term success.

In this episode, we’re diving into the 9 Essential Business Lessons for Dentists ... powerful strategies inspired by the insights of legendary business minds like Tony Robbins, Keith Cunningham, and other thought leaders. These are the principles that separate struggling practice owners from those who scale with confidence. We’ll be exploring the mindset shifts, financial frameworks, and leadership strategies that turn a dental practice into a well-oiled business machine ... one that doesn’t just survive, but thrives.

So, whether you’re just starting out or looking to take your practice to the next level, get ready to sharpen your business acumen, challenge the status quo, and take actionable steps toward a more profitable, stress-free practice.

If you’ve ever wondered how to create a practice that runs smoothly, grows sustainably, and allows you to enjoy more freedom, you’re in the right place.

Mentioned in this episode:

Savvy Dentist Team Training Bundle

If your practice can’t run without you, it’s time for systems - not more theory.

Team Training Bundle 2025

Welcome to The Savvy Dentist Podcast with Dr. Jesse Green, where we explore the intersection of dentistry, business, and personal growth to help you create a practice and a life you love.

In this fascinating episode of The Savvy Dentist Podcast, Dr. Jesse Green speaks with Peter Baines, a world-renowned forensic scientist, leadership expert, and crisis management specialist. Drawing from his extensive experience in homicide investigations and disaster response, Peter reveals the surprising parallels between forensic science and running a successful dental practice.

From decision-making under pressure to analysing data for better outcomes, Peter shares how the principles of forensic investigation—attention to detail, critical thinking, and strategic leadership—can be applied to building a resilient and thriving dental business. He also explores the importance of teamwork, communication, and ethical leadership in both high-stakes crime scenes and the dental industry.

This episode is packed with unique insights that will challenge the way you think about leadership, problem-solving, and business success.

🎧 Tune in now for a thought-provoking conversation that bridges the gap between science, strategy, and dentistry!

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2. [04:08] - The path from young constable … to International Forensic Expert.
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5. [9:32] - What are the critical thinking skills a dental practice owner can apply to forensically think and examine their business?
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8. [11:56] - How to be aware of your biases and preconceptions so that they don’t overshadow your analysis.
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11. [20:55] - The smell of death, and the destruction nature can unleash is unfathomable.
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14. [28:38] - Leadership insights from an expert on how to grow and progress through the ranks.
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18. [33:49] - How the most intense and horrific scenes after the Tsunami in Thailand, led to a 20 year charity and passion project. Hands Across The Water
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Mentioned in this episode:

Savvy Dentist Team Training Bundle

If your practice can’t run without you, it’s time for systems - not more theory.

Team Training Bundle 2025

Welcome to The Savvy Dentist Podcast with Dr. Jesse Green, where we explore the intersection of dentistry, business, and personal growth to help you create a practice and a life you love.

In this episode Dr. Jesse Green explains how your business can become a referral powerhouse.

Word of mouth referrals are a great source of patients because we know the patients that come in through word of mouth referrals are typically more 'sold' on the practice, more likely to accept treatment. They're often high quality patients and quite simply, just nice people.

If you're going to use referral (or internal) marketing as a strategy to grow your business, you've got to be on the front foot, you've got to be very active with it, you've got to be able to drive it and do the right things consistently and well over a period of time, and you'll see those results grow.

What can happen with referral marketing is you can take one person (one new patient) that you get through referral marketing, and turn them into two, and take those two and turn them into four, and take those four and turn them into eight, and take those eight and turn them into 16 ... and so on.

So let's talk about the nine key ideas, nine key strategies on how to become a referral business leader.

Mentioned in this episode:

Savvy Dentist Team Training Bundle

If your practice can’t run without you, it’s time for systems - not more theory.

Team Training Bundle 2025