Most Med Spa owners think their team needs more motivation when what they really need is clearer leadership. In this Coaching Hotline episode, I answer questions from Med Spa CEOs who want stronger consult performance, better retention, and more predictable revenue. I talk about why most consult breakdowns aren't a talent issue but a clarity issue, how observation and shadowing accelerate improvement faster than endless feedback, and what to track if you want your team actually to sell transformation. Tune in to learn how to build a confident, coachable team that sells with conviction and delivers better results.

HIGHLIGHTS

• How to make shadowing a standard SOP so it feels like support, not a performance review.

• The mistake most owners make when training consultations.

• How to build recurring revenue without relying on low-ticket memberships.

• Why memberships should support your signature plans.

• The first metrics to track if you want better sales and retention.

• How to identify whether a team member needs support or isn't the right fit.

RESOURCES + LINKS

Try Ask Heather AI for 30 Days HERE

Apply for The Med Spa Advantage HERE

FOLLOW

Heather: @heatherterveen

Website: heatherterveen.com