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In this episode, Michael Doherty shares his top ten action items, highlighting the importance of greeting customers with confidence, mastering the art of active listening, and providing clear and transparent estimates. Whether you’re new to the advisor desk or looking to up your game, Michael’s practical tips and firsthand stories provide valuable takeaways for anyone in the automotive service industry. 

00:00 Confident Communication is Key

05:39 Effective Service Call Protocol

09:39 Account for Bolt Extraction Costs

13:02 Proactive Customer Service Strategy

14:22 Streamlined Vehicle Pickup Process

18:13 Handling Emergency Car Requests

21:50 Proactive ADAS Alignment Preparations

26:24 Customer Feedback Timing Tips

28:52 Embrace and Learn from Feedback

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Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

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