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In this episode, Michael Dougherty takes you through the A to Z of service advising, detailing individual traits and practices crucial for industry success. Michael shares his excitement about co-coaching a class with Chris Cotton at the Vision High Tech Training and Expo in March 2025, highlighting the meticulous preparation of their course material. He also emphasizes the importance of building client trust and loyalty through personalized interactions rather than relying on scripted conversations. 

00:00 Service Advisor A-Z coaching at Vision Expo.

03:03 Balance, belief, boundaries, billing, breaks, communication.

08:27 Optimize workflow with PQR skills: questions, reviews.

12:16 Identify the client's communication preference early; text preferred.

15:39 Dealing with extended warranties can be time-consuming.

17:02 Could you verify client authorization before starting vehicle repairs?

21:33 Listen, subscribe, and share the AutoFix Advisor Cast.

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Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at [email protected]. We look forward to connecting with you!