In this episode of Secrets of the Top 100 Agents, host Tim Neary talks to WA-based agent Vivien Yap, who placed at number 14 in this year's ranking. Driven to succeed, Vivien stands at the forefront of her business and negotiates every single transaction that comes her way – but she can't do it alone. Tune in to hear how she and her team work together to continuously optimise operations, why defining job roles enables them to work at top speed, and why she believes being open to change is critical to remaining relevant in real estate. In this episode, find out: - Why one's team is often the backbone of the business - The importance of learning from your mistakes - Why defining job roles enables agents to work more effectively FOLLOW US: Did you like this episode? Show your support by rating us or leaving a review on iTunes (The Secrets of the Top 100 Agents) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend your voice to the show, email [email protected] for more insight! iTunes: apple.co/2yvaRZK Facebook: bit.ly/2gr90k8 Twitter: bit.ly/2gryU77 LinkedIn: bit.ly/2yqssV8 www.realestatebusiness.com.au