In today’s After the Show segment, we’re getting real about what it takes to thrive in modern retail. Spoiler alert: being dull won’t cut it anymore.

From navigating setbacks to elevating your customer experience, this episode breaks down the mindset and strategy shifts you need to build a resilient and future-ready business. If you’re ready to level up and lead with energy, this one’s for you.

[0:57] Building a resilient business and becoming a modern retailer  

[2:07] Industries have normalized dull—why you can’t afford to  

[4:35] How your worst moments can become your biggest growth points  

[6:15] Why paying attention to your numbers and your customers matters  

[8:02] Adopting a “bring it on” mentality in business  

[11:02] Delivering next-level experiences that keep customers coming back  

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