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In this episode, Michael Doherty addresses the challenges related to "waiter" vehicles at repair shops. Michael provides honest insights from recent discussions with shops across the country, emphasizing the disruptions that waiters can cause to both customer service and shop workflow. He highlights the significance of establishing clear expectations with clients, promoting drop-offs over waiters to ensure thorough inspections and reduce mistakes.

00:00 Customer Expectations vs. Service Efficiency

03:05 Rushed Mistakes Disrupt Technician Efficiency

07:01 Nearby Tire Pressure Assistance

10:31 Interrupting Mechanics Mid-Task Dilemma

12:45 Automotive Service Coordination Tips

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