In this episode of the Wise Practice Podcast, I sit down with Davia Ward — CEO and founder of Healthcare Partners Consulting & Billing — and one of the most mission-driven leaders I've ever met. With over 37 years of experience in healthcare, Davia has built a nationwide billing firm grounded in accuracy, compassion, and Christ-centered service. But what struck me most in our conversation wasn't just her expertise… it was her heart.
Davia shares her powerful personal journey from file clerk to registered nurse to founder of a thriving billing company that now employs and empowers women across the country — military wives, single moms, survivors, and those who simply needed someone to believe in their potential. Her story alone is worth listening to.
But this episode is also packed with practical, timely tools for insurance-based practice owners, especially as we head into the end of the year. Davia breaks down:
✨ What every practice owner needs to know about open enrollment ✨ How to communicate with patients about insurance changes (without stress) ✨ The biggest billing mistakes clinics make in December ✨ How to avoid claim rejections related to year-end transitions ✨ Why therapists must stop assuming what clients can or can't afford ✨ A powerful mindset shift around reimbursement, value, and leadership
Plus — Davia created an end-of-year billing SOP toolkit just for Wise Practice listeners. Yes, really.
This conversation is equal parts heart, wisdom, and highly actionable guidance. If you've ever felt overwhelmed by insurance billing, unsure how to navigate the year-end chaos, or simply needed encouragement from a strong Christian leader… this episode will bless you.
Tune in and learn how to streamline your billing, strengthen your leadership, and serve your clients well — one claim at a time.
03:10 Meet Davia Ward 04:18 Why She Created a Patient-First Billing Company 07:52 Empowering Women Through Hiring & Leadership 08:44 Integrating Faith Into Business & Service 10:38 What Practice Owners Must Know About Open Enrollment 11:57 Smart December Reminders to Prevent Claim Issues 13:29 Teaching Clients to Understand Their Benefits 14:53 Avoiding Year-End Claim Rejections 17:51 When Insurance Stops Paying: How to Have the Conversation 18:59 Stop Assuming What Clients Can Afford
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