According to Gartner Research, work friction costs employees 1.9 extra hours of work per day on routine tasks. For a company with 10,000 employees, that translates to a staggering loss of $78.4M annually. From excessive meetings to inefficient workplace processes, Christophe Martel is actively investigating the underlying causes of employee dissatisfaction. Armed with data-driven strategies, he's determined to implement lasting solutions.

Christophe Martel is a seasoned business leader with over three decades of experience. He is the co-founder and CEO of FOUNT Global, Inc., a company that assists organizations worldwide to identify and mitigate work friction, fostering improved outcomes for employees and companies alike.

In this episode, Dart and Christophe discuss:
- How Christophe’s career led him to co-found FOUNT
- The types of work friction and their company impact
- The difference between work friction and organizational friction
- Who is responsible for the sites of friction
- The data-driven model behind FOUNT
- Using first-person experiences to solve large-scale business problems
- And other topics…

Christophe Martel is the co-founder and CEO of FOUNT Global, Inc., a SaaS company that helps global organizations reduce work friction and improve employee experiences. With over three decades of experience as a business leader, Christophe has spent his career exploring the employee experience across four continents. Through FOUNT, he helps companies identify the root causes of employee dissatisfaction and prioritize solutions within company environments.

Prior to founding FOUNT, Christophe was president and co-founder of TI People, a company dedicated to human-centered design backed by data-driven methodologies. He is also the former chief HR Officer of CEB, a global research and advisory company acquired by Gartner in 2017. Currently, Christophe serves as a Board Member for Executive Networks, where he continues to share his expertise in organizational leadership and development.

Resources mentioned:
www.getfount.com

Connect with Christophe:
LinkedIn: https://www.linkedin.com/in/cxpmartel/ 

Work with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

When Alice Katter moved from Europe to the U.S., she was startled by the prevalent 9-to-5 culture dominating her colleagues' lives. Witnessing many Americans trapped in this work-centric routine until retirement, Alice sought an alternative. Exploring the different approaches to work, she set out on a mission to help others discover connection, inspiration, and regenerative practices in the workplace.

Alice Katter is a Work Culture & Community Designer and Consultant and the founder of Out of Office Network, a pioneering research and design lab and hub. With over a decade of expertise in operations, programs, and strategy, Alice has collaborated with renowned organizations such as Dropbox Design, Red Bull, NOBL, and Creative Mornings.

In this episode, Dart and Alice discuss:
- The alternatives to a U.S. work-dominated culture
- Alice’s exploration of 6 rhythms of work
- How to create a regenerative work and lifestyle
- Insights from mushrooms on problem-solving
- Tools for human connectedness in remote corporations
- Fostering play in the workplace
- Defining joy in and outside of work
- And other topics…

Alice Katter is a Work Culture & Community Designer and Consultant on a mission to craft a future where creativity, joy, and well-being are at the heart of workplaces and everyday life. With over a decade of expertise in operations, programs, and strategy, Alice has collaborated with renowned organizations such as Dropbox Design, Red Bull, NOBL, and Creative Mornings.

As the founder of Out of Office Network, a pioneering research and design lab and hub, Alice is at the forefront of reimagining the way we work in a modern world. Leveraging her background in psychology, Alice enhanced her skill set through the Executive Program in Social Innovation Design, Design Thinking, and Life-Design at the University of Pennsylvania. Her impact spans across organizations from New York to London.

Resources mentioned:
Reimagining the Nature of Work booklet, by Alice Katter: https://www.getoutofoffice.network/shop/p/reimagining-the-nature-of-work
“Making Work More Than Just Agendas,” by Alice Katter: https://www.linkedin.com/pulse/making-work-more-than-just-schedules-strategies-amplify-alice-katter%3FtrackingId=
Flourishing In and Out of Office interview with Alice Katter: https://zeusjones.com/athena/articles/flourishing-in-and-out-of-office
Corporate Tarot Connection Cards: https://dropbox.design/resource/corporate-tarot-connection-cards
Spirit of Joy Planner: https://dropbox.design/resource/spirit-of-joy-planner

Connect with Alice:
LinkedIn: https://www.linkedin.com/in/alicekatter 
Out of Office newsletter: https://www.getoutofoffice.network/

Work with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

It's been several years since the onset of our current pandemic labor market, yet large organizations still face challenges in recruiting and retaining top-tier talent. In response to this challenge, some organizations are leveraging new tools to source the skills they need from the talent they already have.

Heather Yurko is a seasoned talent strategist who has implemented talent marketplaces in two Fortune 50 companies, providing them with platforms to source internal talent to solve business problems as they arise.

In this episode, Heather and Dart discuss the benefits of implementing an internal talent or opportunity marketplace, how these marketplaces improve employee satisfaction and retention, workplace sustainability in a post-pandemic world, and much more.

Topics Include:
- Skills-Based Management
- Using talent marketplaces to facilitate employee career growth
- Hiring for adaptability rather than credentials
- The biggest hurdles to implementing a talent marketplace
- The reliability of skill assessments in employee hiring
- How skills-based hiring can support DEIA initiatives
- Specialization versus generalization in the modern workforce
- And other topics...

Heather Yurko holds an M.A. in organizational development from Columbia University-Teachers College, and has been building people, processes, and organizations for more than 20 years. She has implemented talent marketplaces for two Fortune 50 companies including Cisco Systems. Heather was the Director of Global Channels Engagement at Facebook before transitioning into her current role as VP of Digital Talent for Mastercard.

Resources Mentioned:
The Cold Start Problem by Andrew Chen: https://www.amazon.com/The-Cold-Start-Problem/dp/B08MKNHSWC/

Work with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

When Joan Ryan stepped into the locker room to conduct her first post-game interview as a sports journalist, she was all but kicked out by the players. Feeling both unwelcome and undeterred, she made a firm decision to stick around and make a name for herself as one of the first female sports columnists in the country.

Using over four decades of experience on the field and in the conference room, Joan is now exploring the concept of team chemistry. Her latest book, Intangibles, shares what team chemistry really is, how to identify it, and how to use it to elevate the performance of any entity, from sports to businesses and beyond.

Joan Ryan is an award-winning journalist, speaker, author, and media consultant with the San Francisco Giants. Her work has been featured on Oprah, 60 Minutes, the Today Show, People magazine, the New Yorker, the New York Times, and Time Magazine.

In this episode, Dart and Joan discuss:
- Whether or not team chemistry exists
- How team chemistry elevates performance
- The neurophysiology of human connection
- The essential archetypes within team chemistry
- Connecting over emotions vs. connecting over a shared task
- How chemistry and skills affect the likelihood of team success
- Using an intangible concept to create tangible results
- And other topics…

Joan Ryan is an award-winning journalist, speaker, author, and media consultant with the San Francisco Giants. She pioneered sports journalism as one of the first female sports columnists in the country; her work has earned 13 Associated Press Sports Editors Awards, the Women’s Sports Foundation’s Journalism Aware, and the Edgar A. Poe Award from the White House Correspondents Association, among others.

As an author, Joan has been featured on Oprah, 60 Minutes, the Today Show, People magazine, the New Yorker, the New York Times, and Time Magazine. Her expansive career inspired her latest book, Intangibles: Unlocking the Science and Soul of Team Chemistry, which draws from hundreds of interviews to understand the phenomenon known as team chemistry.

Resources mentioned:
Intangibles, by Joan Ryan: https://www.amazon.com/Intangibles-Unlocking-Science-Soul-Chemistry/dp/B086KJFGBW
Organizing Genius, by Warren Bennis and Patricia Ward Biederman: https://www.amazon.com/Organizing-Genius-Secrets-Creative-Collaboration/dp/0201339897

Connect with Joan:
LinkedIn: https://www.linkedin.com/in/joan-ryan-intangibles/ 

Work with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

Ray Dalio has long been hailed a hedge-fund titan, but investigative reporter Rob Copeland discovered there was more to the story than meets the eye. In his latest book, The Fund: Ray Dalio, Bridgewater Associates and the Unraveling of a Wall Street Legend, Copeland unfolds Ray Dalio’s principles as a grand display of pride that fosters a toxic work culture full of things like paranoia and backstabbing. Copeland’s exploration dives into the complexities of Dalio’s leadership and the consequences it brings to the workplace.

Rob is an award-winning investigative reporter for The New York Times. Prior to The Times, he wrote for The Wall Street Journal for nearly a decade, covering front-page stories in New York, San Francisco, and Austin, Texas. 

In this episode, Dart and Rob discuss:
- Management principles at Bridgewater Associates
- The adverse effects of Dalio’s feedback system
- Challenges associated with radical transparency in the workplace
- The mental models influencing Dalio’s management practices
- Dalio’s definition of a strong manager
- Whether performative cruelty improves hedge fund success
- And other topics…

Rob Copeland is an award-winning investigative reporter for The New York Times and author of the bestselling book, The Fund: Ray Dalio, Bridgewater Associates and the Unraveling of a Wall Street Legend. In this compelling work, Copeland dissects the famous principles of hedge-fund giant Ray Dalio and their adverse effects in the workplace.

Prior to The New York Times, Rob was a reporter for The Wall Street Journal for nearly a decade after graduating from Duke University. His investigative work spanned across Texas and San Francisco, the latter where he covered Silicon Valley with a particular focus on Google. His time at the Journal marked notable achievements, including recognition as an award-winning hedge-fund beat reporter.

Resourced mentioned:
The Fund, by Rob Copeland:  https://www.amazon.com/Fund-Bridgewater-Associates-Unraveling-Street/dp/1250276934

Connect with Rob:
The New York Times: https://www.nytimes.com/by/rob-copeland
https://www.bridgewaterbook.com/ 

Work with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

Juan Luis Betancourt, a seasoned business executive and human capital management expert, understood the vital role of meaningful connections from early in his career. Recognizing that a lack of authentic connections negatively impacts productivity and retention at organizations globally, Juan founded Humantelligence – a company that leverages analytics and AI to humanize and optimize work across sectors and countries.

Juan is a thought leader, speaker, and business executive in human capital management with 25+ years of experience. At Humantelligence, he has helped clients like Visa, Coca-Cola, and Honda to enhance productivity, boost motivation, and reduce turnover in the workplace.

In this episode, Dart and Juan discuss:
- Humanizing work through technology
- The significance of workplace connections
- Adapting leadership to diverse learning styles
- Humantelligence’s innovative services and their development
- Juan’s global experience in 8 countries
- What work culture is and its evolution alongside company growth
- Dispelling work culture myths
- And other topics…

Juan Betancourt is the CEO of Humantelligence, a company dedicated to leveraging analytics and AI to align organizational culture and strategy. At Humantelligence, Juan has helped clients like Visa, Coca-Cola, and Honda to enhance productivity, boost motivation, and reduce turnover in the workplace.

Prior to Humantelligence, Juan developed his experience in human capital advising as a partner at Korn/Ferry International and Heidrick & Struggles. With a global career spanning 25+ years and encompassing eight different countries, Juan has garnered senior-level experience at prominent organizations such as Siebel Systems (now Oracle), Puma, Reebok, Decathlon, and Proctor & Gamble. During his tenure at Puma, Juan notably played a key role in the company's successful rebranding, contributing to one of the most significant consumer brand turnarounds in the past two decades.

Juan received his M.B.A. from The Wharton School, his M.A. in International Management from the University of Pennsylvania, and his B.A. from Harvard University. He serves as a board member of the Miami Theatre Center and maintains affiliations with the Wharton and Harvard Alumni Associations in South Florida.

Resources mentioned:
www.humantelligence.com
Don Sull: https://mitsloan.mit.edu/faculty/directory/donald-sull

Connect with Juan:
LinkedIn: https://www.linkedin.com/in/juanluisbetancourt/
www.humantelligence.com

Work with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

Rehka Magon excelled as a child because of the mindfulness tools, community service, and travel experiences she received from a young age. When she began to form her own family, she realized that conventional schooling and family settings were more likely to hinder a child's growth rather than contribute to it. Rejecting the status quo, she co-founded Boundless Life – an organization that provides turnkey packages for families to move abroad, grow, and learn together.

Rehka Magon is an ed-tech entrepreneur and avid world traveler. She is the founder of themindfulscholar.com and co-founder and Head of Education of Boundless Life.

In this episode, Dart and Rehka discuss:
- The digital nomad infrastructure that is competing with corporate jobs
- Boundless Life’s turnkey packages for families to move abroad
- The profile of a digitally nomadic family
- How to choose a location for effective relocation
- What it takes to be location-independent from companies
- Transformations experienced by families living abroad
- Whether or not you can feel at home across locations
- And other topics…

Rehka Magon is an ed-tech entrepreneur and avid world traveler. Rehka transitioned from corporate life as a former Senior Auditor at KPMG to become the award-winning founder of www.themindfulscholar.com. After thousands of hours of research into different educational pedagogy, Rehka bridged various frameworks into her own educational structure and action plan, co-founding Boundless Life, an organization that provides turnkey packages for families to move abroad and grow together.

Rehka holds her Bachelor of Accounting and Minor in Human Resources from McGill University, where she co-founded Toonies for Tsunami and raised over $26,000 in two weeks for Thailand relief efforts. She is also the current board member of strategic planning for Family Makeshop, an organization that defends a child’s right to a meaningful education.

Resources mentioned:
Boundless Life site: https://www.boundless.life/
Boundless Life Instagram: https://www.instagram.com/boundlesslife/
Boundless Life Facebook: https://www.facebook.com/myboundlesslife/

Connect with Rehka:
LinkedIn: https://www.linkedin.com/in/rekha-magon-28654395/ 

Work with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

As a young child, Andy Chaleff had to become incredibly sensitive to the emotions of others in an attempt to evade the wrath of his disturbed and abusive father. He found solace in the presence of his mother, but when he was 18, she fell victim to a fatal accident at the hands of a drunk driver. He fled the United States, embarking on a decades-long journey that led him through the business world and eventually into a monk-like existence where he ultimately found his life's purpose – helping people who have experienced trauma to transform through the power of self-love.

Andy Chaleff is an award-winning author, advisor, and the Director of Amsterdam’s Welvaren training center. As a mentor to business leaders around the globe, Andy’s life work helps people connect with themselves and others through vulnerability and self-awareness.

In this episode, Dart and Andy discuss:
- How to build authentic connections at work
- Differentiating between respect and trust
- Breaking cycles of distrust in the workplace
- When expectations can be blindsiding 
- Techniques for turning a negative interaction into a constructive one
- Finding agency within a system
- The importance of intention
- And other topics…

Andy Chaleff is an award-winning author, private mentor, and advisor to business leaders around the globe. He also serves as Director of Amsterdam’s Welvaren training center. Some of his past clients include eMindful, InnerExplorer, SOLE, the Cleveland Municipality School District, and the Jacobs School of Music at Indiana University. Andy’s life’s work aims to help people connect with themselves and others through vulnerability and self-awareness. This objective is also reflected in his latest books, The Connections Playbook, The Wounded Healer, and The Last Letter.

Resources mentioned:
The Connections Playbook, by Andy Chaleff: https://www.amazon.com/Connection-Playbook-Meaningful-Harmonious-Relationships/dp/B0CGGDS6KT
The Wounded Healer, by Andy Chaleff: https://www.amazon.com/Wounded-Healer-Journey-Radical-Self-Love/dp/B08NWJ3KPX
The Last Letter, by Andy Chaleff: https://www.amazon.com/Last-Letter-Embracing-Create-Meaningful/dp/1633937054
Radical Candor, by Kim Scott: https://www.amazon.com/Radical-Candor-Revised-Kick-Ass-Humanity/dp/1250235375

Connect with Andy:
www.andychaleff.com 

Work with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

Tackling workplace burnout requires more than surface-level perks like snack boxes or ping-pong tables. As Gen Z becomes a predominant workforce, the companies that invest in employee well-being will be the ones to attract, retain, and evolve with this upcoming generation. Author and international speaker Jennifer Moss recognizes that understanding the employee perspective is multifaceted. She is on a mission to dispel the myths surrounding burnout, happiness, and productivity at work to foster thriving workplaces for both companies and employees.

Jennifer Moss is an award-winning writer and international speaker on future-focused leadership development. Her past clients include Google, Deloitte, and KraftHeinz, among others. Her work has been featured on BBC, Business Insider, CNBC, Fortune, Forbes, CNN, TIME, and The Wall Street Journal.

In this episode, Dart and Jennifer discuss:
- The continuum from happiness to burnout
- Burnout as institutional stress
- The greatest misconceptions about burnout
- Why productivity without happiness is detrimental
- Future workforce shifts and their potential economic effects
- The disconnect between engagement and well-being at work
- Decoding the 6 root causes of burnout
- How the idea of happiness has changed throughout history
- Developing a muscle of gratitude to face crises
- And other topics…

Jennifer Moss is an award-winning writer and international speaker specializing in future-focused leadership development. Her past clients include Google, Deloitte, J.P. Morgan, Citi, Shopify, KraftHeinz, and Oracle, among many other Fortune 500 companies.

Jennifer’s latest book, The Burnout Epidemic, tackles employee burnout and was named one of the 10 Best New Management Books for 2022 by Thinkers50. Her work has been featured on BBC, Business Insider, CNBC, Vox, Fortune, and Forbes. Jennifer is also a regular contributor to Harvard Business Review, CNN, TIME, and The Wall Street Journal.

Resources mentioned:
The Burnout Epidemic, by Jennifer Moss: https://www.amazon.com/Burnout-Epidemic-Rise-Chronic-Stress/dp/B09G8GHXSV
Unlocking Happiness at Work, by Jennifer Moss: https://www.amazon.com/Unlocking-Happiness-Work-Data-driven-Performance/dp/0749478071

Connect with Jennifer:
www.jennifer-moss.com
LinkedIn: https://www.linkedin.com/in/jenleighmoss/ 

Work with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

Within social justice, those most impacted by design often find themselves left out of the design process. After witnessing power struggles between the oppressed and their surroundings, design practitioner Lesley-Ann Noel identified the need for co-designing within a system to create the most productive and equitable outcome.

Lesley-Ann Noel is a university professor at North Carolina State University, author of Design Social Change, and a design practitioner specializing in equity, social justice, and marginalized groups in design research. She has a background in industrial design, an MBA from the University of the West Indies, and a PhD in Design from North Carolina State University.

In this episode, Dart and Lesley-Ann discuss:
- The importance of co-designing with those affected by a system
- 3 levels of awareness inherent to an effective design process
- Finding power in different aspects of one’s identity
- Why designers must recognize their positionality
- Using anger and intense emotions as design tools
- What materials create social change
- The duality of the oppressed and the oppressor
- The essential “recipes” to change the world
- And other topics…

Lesley-Ann Noel is a university professor at North Carolina State University, an author, and a design practitioner with a focus on equity, social justice, and the experiences of marginalized groups in design research. Her work focuses on the realms of social innovation, education, and public health, as showcased in her latest book, Design Social Change.

Before joining North Carolina State University, Lesley-Ann was the Associate Director of Design Thinking for Social Impact at Tulane University. She was also a lecturer at Stanford University and the University of the West Indies. Lesley-Ann holds a BA in Industrial Design from the Universidade Federal do Paraná, an MBA from the University of the West Indies, and a PhD in Design from North Carolina State University. She is co-chair of the Pluriversal Design Special Interest Group of the Design Research Society and a co-editor of “The Black Experience in Design.”

Resources mentioned:
Design Social Change, by Lesley-Ann Noel: https://www.amazon.com/Design-Social-Change-Challenge-Stanford/dp/1984858149

Connect with Lesley-Ann:
LinkedIn: https://www.linkedin.com/in/lesleyannnoel/
Instagram: https://www.instagram.com/lesleyannnoel/
https://dschool.stanford.edu/book-collections/design-social-change 

Work with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.