Workflows & Espressos

By Hospitality.FMBusiness Technology Management

Workflows & Espressos episodes

May 28, 2024How to Determine if a Home is Worth Managing
In this episode, Meaghan discusses the importance of letting go of homeowners and employees who are not a good fit for your vacation rental business. She provides guidance on how to identify when it's time to let go and offers tips on how to handle the process. Meaghan emphasizes the need for open and honest communication and highlights its impact on the overall success of your business.

Takeaways:
Every negative relationship will fester if not addressed.
Letting someone go is setting them free and allowing them to find a better fit.
No one is worth sacrificing the happiness of you and your team.
Listen to your team's feedback about toxic employees.
Don't tolerate assholes in your business.
Strive for both profitability and fulfillment in your vacation rental business.

Links:
Apple Podcasts - Link
Spotify - Link
Hospitality.FM - Link
Connect with Meaghan | Ask Meaghan
—
Workflows & Espressos is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love our other podcasts directly on Hospitality.FM!
Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you like this show, please leave us a review and share it on your network!
27 min
May 21, 2024Guiding Employees Through Change in Your Business
In this episode, Meaghan shares a frustrating customer experience she had and reflects on the importance of providing excellent customer service. She then transitions to discussing how to guide employees through change in a company. She emphasizes the need to bring employees in at the right time, consider their opinions while making decisions, differentiate between growing pains and toxicity, provide context for changes, involve a select few in decision-making, and ask for feedback from employees.

Takeaways
Providing excellent customer service is crucial for businesses to ensure customer satisfaction.
When guiding employees through change, it is important to involve them at the right time and consider their opinions when making decisions.
Differentiate between growing pains and toxicity in the workplace.
Provide context for changes to help employees understand the reasons behind them.
Involve a select few in decision-making to ensure diverse perspectives and buy-in.
Ask for feedback from employees to continuously improve and address their concerns.

Links:
Apple Podcasts - Link
Spotify - Link
Hospitality.FM - Link
Connect with Meaghan | Ask Meaghan
—
Workflows & Espressos is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love our other podcasts directly on Hospitality.FM!
Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you like this show, please leave us a review and share it on your network!
30 min
May 14, 2024The Value of Networking at Conferences
In this episode, Meaghan discusses Taylor Swift's concert tour, the concept of Unreasonable Hospitality, and the value of attending conferences. She highlights the importance of choosing the right conferences, setting a budget, and determining who should attend. Meaghan also emphasizes the benefits of networking and shares her take on the best conferences to attend. Overall, she believes that conferences can be worth it if you have clear objectives and take advantage of the networking opportunities.

Takeaways:
Choose conferences that align with your objectives and provide valuable content.
Set a budget and determine who should attend based on the conference's focus.
Take advantage of networking opportunities to build connections and learn from others in the industry.
Consider submitting a session proposal if you have unique knowledge or experiences to share.
Conferences can be worth it if you have clear objectives and make the most of the networking opportunities.

Links:
Apple Podcasts - Link
Spotify - Link
Hospitality.FM - Link
Connect with Meaghan | Ask Meaghan
—
Workflows & Espressos is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love our other podcasts directly on Hospitality.FM!
Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you like this show, please leave us a review and share it on your network!
28 min
May 07, 2024The Tortured Employees Department
In this episode, Meaghan discusses the importance of creating a list of work non-negotiables. She shares her own non-negotiables, including leading, learning, opportunity, transparency, challenge, and benefits. Meaghan emphasizes the need for employees to have boundaries and know what truly matters to them in a job. She also encourages employers to care about their employees' non-negotiables, as it leads to happier and more engaged employees. Meaghan provides tips on how to create a list of non-negotiables and emphasizes that these can change over time.

Takeaways:
Creating a list of work non-negotiables helps employees set boundaries and know what truly matters to them in a job.
Non-negotiables can include aspects like leadership, learning, opportunity, transparency, challenge, and benefits.
Employers should care about their employees' non-negotiables to create happier and more engaged employees.
Non-negotiables can change over time and should be regularly reviewed and adjusted.
Having a short and meaningful list of non-negotiables is important to avoid unrealistic expectations.

Links:
Apple Podcasts - Link
Spotify - Link
Hospitality.FM - Link
Connect with Meaghan | Ask Meaghan
—
Workflows & Espressos is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love our other podcasts directly on Hospitality.FM!
Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you like this show, please leave us a review and share it on your network!
31 min
April 30, 2024Choosing the Right Tech Tool for Your Business
In this episode, Meaghan discusses her recent experience of recording podcast episodes at night and shares updates about her engagement and wedding plans. She then dives into a conversation about the importance of technology tools in the vacation rental industry. She highlights the top three types of technology that property managers love: tools that streamline operations, financial management software, and revenue management tools. Meaghan also provides tips on how to choose the right tech tool for your business and emphasizes the need to align the decision with your company's goals and values.

Takeaways:
Recording podcast episodes at night can be a great way to tap into creative energy.
Property managers in the vacation rental industry love technology tools that streamline operations, financial management software, and revenue management tools.
When choosing a tech tool, identify the problem you want to solve, research your options, connect with the team, involve end users in the decision-making process, and consider the ROI and alignment with your company's goals.
Asking for references and checking if the software aligns with your non-negotiables are important steps in the decision-making process.
Meaghan plans to do a series of episodes based on LinkedIn questions and is excited about her upcoming episodes with guests.

Links:
Apple Podcasts - Link
Spotify - Link
Hospitality.FM - Link
Connect with Meaghan | Ask Meaghan
—
Workflows & Espressos is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love our other podcasts directly on Hospitality.FM!
Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you like this show, please leave us a review and share it on your network!
35 min
April 23, 2024Navigating the Challenges of Scaling a Small Business
In this episode, Meaghan discusses the challenges and strategies of scaling a small vacation rental company into a medium-sized business. She shares her personal experiences and offers tips on cleaning up finances, hiring an HR person, getting out of the way as the owner, making strategic decisions about property acquisition, maintaining transparency and accessibility, and preserving company culture and traditions.

Takeaways:
Clean up your finances and create a budget for forward-looking expenses and income.
Hire an HR person and establish policies and processes to ensure compliance and employee well-being.
Get out of the way as the owner and focus on leading the company in a strategic direction.
Define your target market and determine the number of employees needed to support your growth.
Be transparent with your strategy and communicate company goals to your team.
Maintain accessibility and avoid excessive red tape to preserve company culture and employee morale.

Links:
Apple Podcasts - Link
Spotify - Link
Hospitality.FM - Link
Connect with Meaghan | Ask Meaghan
—
Workflows & Espressos is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love our other podcasts directly on Hospitality.FM!
Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you like this show, please leave us a review and share it on your network!
37 min
April 16, 2024 Crafting Your Company's Identity
This episode marks the return of 'Workflows and Espressos', focusing on the foundational aspects vital for companies, especially those in the vacation rental industry, to consider for growth and success. From Jackson, Wyoming, Meaghan Moylan shares insights on the importance of establishing a company identity, vision, and values and how these elements should be interwoven into operations and branding strategies. Furthermore, the discussion touches on the significance of being adaptive and open to evolving strategies, alongside examples of effective branding in the industry. Meaghan also highlights personal anecdotes about preparing for a wedding, attending industry events, and the supportive nature of the vacation rental community. Finally, the episode encourages listener engagement for future topics and concludes with anticipation for the next gathering in New Orleans.
00:00 Welcome Back to Workflows and Espressos!
01:41 Embracing the Spring Season in Jackson Hole
02:48 The Journey to New York and New Orleans
03:24 Crafting Your Company's Identity and Vision
11:42 Building a Strong Brand with Beach Ball Properties
14:47 Operational Excellence and Adapting to Change
20:24 The Power of Community in the Vacation Rental Industry
22:33 Wrapping Up: Key Takeaways and Future Plans

Connect with Meaghan | Ask Meaghan
Links:
Apple Podcasts - Link
Spotify - Link
Hospitality.FM - Link

—
Workflows & Espressos is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love our other podcasts directly on Hospitality.FM!
Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you like this show, please leave us a review and share it on your network!
27 min
April 09, 2024 She's Back & For Good!
By popular demand, Meaghan Moylan and Workflows & Espressos are back and not going away anytime soon!

April 16th is when the first episode will drop, and you can expect an episode every week on Tuesday morning!

We can't wait to see you there!

Links:
Apple Podcasts - Link
Spotify - Link
Hospitality.FM - Link
Connect with Meaghan!

—
Workflows & Espressos is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love our other podcasts directly on Hospitality.FM!
Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you like this show, please leave us a review and share it on your network!
4 min
March 05, 2024 Future Flavors: Emerging Trends and the Road Ahead
In this last episode of Season 1 of Workflows and Espressos, Meaghan breaks down her starts and stops for businesses in 2024. She speaks on the importance of feedback from homeowners, guests and employees in managing a business effectively within the hospitality sector, stressing the importance of constructive feedback. Meaghan emphasizes balancing flexibility with structure, utilizing data across all departments, avoiding micromanagement, embracing change, and limiting objectives for a focused approach. She advises on the importance of empowering employees while focusing on areas they excel in.

Connect with Meaghan!

This episode is brought to you by our sponsors at:
Breezeway- Workflows & Espressos listeners get $100 off when you sign up for Breezeway!
AirDNA- 1st Month Free for a Pro AirDNA Subscription. Use code WORKFLOWS at checkout for savings

Links:
Apple Podcasts - Link
Spotify - Link
Hospitality.FM - Link

—
Workflows & Espressos is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love our other podcasts directly on Hospitality.FM!
Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you like this show, please leave us a review and share it on your network!
39 min
February 27, 2024 Legal Latte: Navigating Regulations and Compliance
This week Meaghan discusses the importance of navigating through regulations and compliance in the vacation rental industry. She emphasizes the significance of forming alliances with local authorities, chambers, and other businesses. The mantras of being a good neighbor, community involvement, and having professional legal advice are also underlined. Meaghan ends with encouraging listeners to be active community participants and to treat neighbors and clients with respect and professionalism.

Connect with Meaghan!

This episode is brought to you by our sponsors at:
Breezeway- Workflows & Espressos listeners get $100 off when you sign up for Breezeway!
AirDNA- 1st Month Free for a Pro AirDNA Subscription. Use code WORKFLOWS at checkout for savings

Links:
Apple Podcasts - Link
Spotify - Link
Hospitality.FM - Link

—
Workflows & Espressos is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love our other podcasts directly on Hospitality.FM!
Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you like this show, please leave us a review and share it on your network!
27 min

About Workflows & Espressos

From the publisher's feed

"Workflows & Espressos," hosted by Meaghan Moylan of Outpost Group, is a podcast on the short-term rental industry, part of Hospitality.FM Podcast Network. In each episode, Meaghan shares her…