When was the last time someone said or did something that triggered you? How did you feel – frustrated, angry, unsafe? What did you say? The chances are you reacted in one of two ways, either by shutting down, avoiding the conflict or by saying something defensive back because conflict begets conflict. In this episode, I share a story, things I am learning, and leave you with a specific action you can take right now to be able to respond rather than to react to the conflict in your most important relationships. You will be able to use your words to redirect the negative force of others towards a positive outcome.

Resources mentioned:

• Verbal Judo: The Gentle Art of Persuasion

Learn more about my books and courses at https://GregMcKeown.com.