"With all due respect..." "I understand how you feel." "That's an interesting idea" "Noted." Sometimes the nicest words can feel dismissive and silence people. Find out small changes you can make for people to feel heard and encouraged to speak up.

00:00 Introduction: Polite Phrases That Destroy Trust 05:11 Phrase 1: 'I Understand How You Feel' 07:39 Phrase 2: 'I'll Take That Into Consideration' 09:56 Phrase 3: 'With All Due Respect' 11:21 Phrase 4: 'Devil's Advocate' 12:59 Phrase 5: 'Noted' 14:16 Phrase 6: 'Thanks for Your Input' 15:36 Phrase 7: 'That's an Interesting Idea' 17:12 Phrase 8: 'Let's Agree to Disagree' 18:40 Phrase 9: 'Let's Circle Back on This' 19:26 Phrase 10: 'This is Company Policy' 20:42 Phrase 11 and 12: 'No Offense, But' 'I don't want to be Difficult, But' 23:37 Addressing Common Concerns and Questions 34:32 Conclusion: Choose Better Words to Build Trust

 

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