Have you ever needed to change the results in a situation where there were lots of things you could not change? It has long been thought that to completely transform morale and performance, you have to have the power to change everything, but this is wrong. What we know now is that there is a smaller, much more doable way to achieve results. Today I will share an inspirational story, some counterintuitive research and some actionable advice. By the end of this episode, you'll be able to use language in a way that significantly changes morale and performance.

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