Brian Glass shares the three primary constraints that prevent law firms from growing: leads, sales, and production—and why solving them one at a time is crucial for scaling from $1M to $5M in revenue.

• Most law firms think they have a leads problem, but actually struggle with sales
• Front desk staff and paralegals often undermine sales by not believing in your value
• Ghost call testing reveals even top firms have serious intake conversion issues
• Properly trained sales staff should build trust and share success stories about similar cases
• Implementing automated follow-up sequences through CRMs like Lead Docket increases conversion dramatically
• Answering calls live in-house increases sign rates by 14% compared to web forms or answering services
• Standardizing case processes with clear timelines compresses case duration and improves cash flow
• Regular client contact (monthly phone calls) helps identify treatment gaps and opportunities to increase case value
• Paid lead generation works but is expensive ($2,500-$3,000 per client vs $1,600 through organic methods)
• Capital constraints usually result from trying to solve all three problems simultaneously

Get Brian's new book "Renegade Lawyer Marketing" for just the cost of shipping at renegadelawyermarketing.com to learn how to build a practice that attracts clients at $1,600 acquisition cost.

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Brian Glass is a nationally recognized personal injury lawyer in Fairfax, Virginia. He is passionate about living a life of his own design and looking for answers to solutions outside of the legal field. This podcast is his effort to share that passion with others.

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