“A suite of tools and products and services that really enable SMBs to get access to the types of financial automation that used to only be in the hands of big companies, but bringing those tools to SMBs in a way that's purpose built for them.”

In this episode of Entreprenista we dive deep into the world of small and mid-sized business (SMBs) support with Sarah Acton, Chief Customer Officer at BILL. Join host Stephanie Cartin as she uncovers Sarah's incredible journey from small business owner to corporate leader, highlighting her passion for forging close relationships with customers and championing women founders.

With a focus on resilience and resourcefulness, Sarah offers actionable advice for new founders and seasoned entrepreneurs alike. Discover how building trust and consistently supporting your customers can lead to long-term relationships.

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What we talked about:

Introducing Sarah and BILL [2:45]

Sarah’s process for implementing customer requested features [13:30]

The importance of asking for help [18:30]

The power of being a people-first business [24:30]

Connect with Sarah:

Website

Linkedin

Instagram

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