"People complain as if their standards are high and lead as if their standards are low, and you can't have both." - Cy Wakeman

How Cy Wakeman Promotes The Ego-Free Office

Cy Wakeman is a workplace drama expert, leadership & team culture consultant, a New York Times best-selling author, and a sought-after speaker with 25 years of expertise. She spends her time training world-class leaders how to craft the ideal, profitable, and ego-free organization by hacking the hiring process, deriving true employee engagement, and putting energy, time, and money in all the right places.

Why Drama Is Eating Up Our Working Hours

According to Cy's extensive research, the average team member spends 2 hours and 26 minutes a day in drama. That's 816 hours a year of lost productivity — per person in your organization!

Cy says drama is really emotional waste (i.e. energy that's being taken away from results or happiness and dumped into drama behaviors). We see this at work in terms of scorekeeping, venting, blaming, resisting changes, holding the organization hostage, and giving terroristic demands. The good news is, these behaviors are demonstrable and measurable — and Cy is all too happy to give us her academic insight on how to wrangle those metrics in your law firm

The High Accountability - Low Accountability Conundrum

A law firm’s C-suite, leaders, and upper managers only have a limited number of hours in the day — even fewer if you're dealing with workplace drama. Most teams consist of a blend of high, mid, and low accountable employees, so it can be tough to devote the appropriate amount of time to all team members in each category.

Cy argues that a fair leader will spend time with all employees on the spectrum — but when it comes to low accountables, the focus should be firmly on performance management, not coaching, cajoling, or bargaining.

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