Is great customer service a dying thing? Like me, have you had any bad customer experiences lately? I know it doesn’t happen at your work or business, but I bet you have experienced some bad service recently at a restaurant, shop, gym, or retail business in the last month alone. Truth be told, creating extraordinary customer experiences is MORE important than ever these days and I want to dive deep into that today and discuss how we can consistently dazzle and WOW our clients, customers, fans, and tribe/community even more consistently. 

 

In today’s episode, I want to share the 7 principles to consistently deliver a “world-class experience” and share a few personal stories from brands like the iconic Ritz-Carlton, Nordstrom, and Disney that I have dealt with and how they have left a lasting impression on me. Additionally, I have my good friend Hank Ebeling on the IMPACT SHOW today. Hank is the king of service, building his career on a passion for customer service and customer experience.

 

Here are some of the things we discuss:

- Hank’s Top 4 & my Top 3 Customer Service Principles.

- Why I wanted to be the “Ritz-Carlton” of the fitness, gym, and coaching industry.

- The Disney story and how I once saw Snow White doing something you wouldn’t believe.

- Why I love Nordstrom’s…and what keeps me going back.

- Why people’s names are so important and top tips on how to remember them.

- How & why it’s important to meet the unexpected and unspoken needs of your customers/clients.

- A negative customer experience I encountered recently and my thoughts on why it went bad. 

- What’s the lifetime value of your customer/clients?

- The weatherman test and how it can help you create a world-class customer experience.

 

Enjoy this episode on customer service and creating a world-class customer experience. If you enjoy the episode and you believe your co-workers, team, and customers will get value out of it, please SHARE it. Simply take a photo of the episode and share it on your IG stories. Please tag Hank Ebeling and me so we can reciprocate some love. 

 

Tag us at:

Instagram: @ToddDurkin @hankebeling

 

About Hank Ebeling:

Hank Ebeling is a small-business entrepreneur and the founder and owner of H4 Training gyms in Illinois. He's built his career on a passion for customer service and customer experience, and he shares his insights in interviews and conversations with a range of other small-business owners in his popular Success Trails Podcast. Hank recently authored the book Crushing the Competition with Service, which is available on Amazon. Hank helps transform other small businesses by taking their customer service from to gold. You can email him at [email protected] or check him out on other social platforms like Instagram at @hankebeling. 

 

Hank’s Book - Crushing the Competition with Service

https://www.amazon.com/Crushing-Competition-Service-Entrepreneurs-Outstanding-ebook/dp/B08NTZSYCR

 

 

Get Your IMPACT JOURNAL today at www.ToddDurkin.com https://fitnessquest10.infusionsoft.app/app/orderForms/IMPACT-Journal

 

Its not to late to plan - get your God-Sized Dream 2023 planner today:

https://fitnessquest10.infusionsoft.com/app/manageCart/addProduct?productId=288

 

 

ATTN: FIT-Pros, Trainers & Coaches

 

Are you a trainer, coach, or fitness business owner seeking to make a massive IMPACT in your business & life and you would like to be coached to your full potential?  

Are you looking to level-up your business and make an even bigger IMPACT in people's lives?

Are you a trainer, coach, or fit-pro who is constantly pouring into others, yet your “well” runs dry and sometimes you need some more “juice” poured into you?

 

If so, I invite you to be a part of my Todd Durkin Mastermind for Fit-Pros and surround yourself with the most passionate, purposeful, and IMPACTFUL life-transformers on the planet. 

 

Being a part of the TD Mastermind gives you the opportunity to connect, share, and grow with the fitness industry’s top coaches, trainers, and entrepreneurs on a daily-basis. 

 

The MASTERMIND is for passionate and purpose-driven fitness professionals who are committed to creating success & significance in their personal and professional lives and want to be coached by Todd and surrounded by some of the brightest, sharpest, and most passionate trainers on the planet.

 

If that sounds like you, visit: ToddDurkinMastermind.com to sign-up for the INSTITUTE Level or email Frank Pucher, Director of Todd Durkin Mastermind, at  [email protected] for a FREE CLARITY CALL today.  

 

www.ToddDurkinMastermind.com

 

 

Join my TD Community for FREE: Simply text me “IMPACT” to (619) 304.2216 and you are on your way to receiving exclusive content and even more motivation & inspiration. Sign-up TODAY!

 

 

Please keep your questions coming so I can highlight you on the podcast!! 

If you have a burning question and want to be featured on the IMPACT show, go to www.todddurkin.com/podcast, fill out the form, and submit your questions! 

 

 

Don't forget that if you want more keys to unlock your potential and propel your success, you can order my book GET YOUR MIND RIGHT at www.todddurkin.com/getyourmindright or anywhere books are sold.

 

Get Your Mind Right now available on AUDIO:

https://christianaudio.com/get-your-mind-right-todd-durkin-audiobook-download

 

 

Want more Motivation and Inspiration? Sign up for my newsletter The TD Times that comes out on the 10th of every month full of great content. Sign-up here…  www.todddurkin.com

 

 

ABOUT:

Todd Durkin is one of the world’s leading coaches, trainers, and motivators. It’s no secret why some of the world’s top athletes have trained with him for nearly two decades. He’s a best-selling author, a motivational speaker, and founded the legendary Fitness Quest 10 in San Diego, CA. He currently coaches fellow trainers, coaches, and life-transformers in his Todd Durkin Mastermind group. Here, he mentors and shares his 25-years of wisdom in the industry on business, leadership, marketing, training, and personal growth.

 

Todd was a coach on the NBC & Netflix show “STRONG.” He’s a previous Jack LaLanne Award winner, a 2-time Trainer of the Year. Todd and his wife Melanie head up the Durkin IMPACT Foundation (501-c-3) that has raised over $250,000 since it started in 2013. 100% of all proceeds go back to kids and families in need. https://todddurkin.com/impact-foundation/

 

To learn more about Todd, visit www.ToddDurkin.com and www.FitnessQuest10.com.

 

Join his fire-breathing dragons’ community and receive regular motivational and inspirational emails. Visit  www.ToddDurkin.com and opt-in to receive his value-rich content.

 

Connect with Todd online in the following places:

You can listen to Todd’s podcast, The IMPACT Show, by going to www.todddurkin.com/podcast.

 

You can get any of his books by clicking here!  (Get Your Mind Right, WOW BOOK, The IMPACT Body Plan, What’s Next?)