This year we’ve heard a lot of companies step up—or at least, say they’re stepping up—and making diversity a priority. But what does it mean to truly build an inclusive workplace?

In this interview from TED@BCG, Starbucks COO Rosalind G. Brewer lays out how to bring change to companies from the grassroots, by focusing not on metrics, but relationships. In a candid conversation, she shares Starbucks’ missteps over the years and how they addressed their own failings. The lessons aren’t just for the office, but for our own communities and families.

Learn more about our flagship conference happening this April at attend.ted.com/podcast

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