April 22, 2026

In this week’s NARPM podcast, host Pete Neubig talks with Patrick Jacobs, the CEO of Shamrock Property Maintenance. Leveraging over 20 years of experience in the field, Jacobs shares real-world insights on moving away from unreliable "chucks in a truck" by implementing clear rules of engagement and formal vendor agreements. The discussion highlights how property managers can improve efficiency through standardized onboarding, open lines of communication, and the use of centralized maintenance portals like Property Meld or AppFolio to streamline workflows.