This week’s episode covers how escalation applies to conflict resolution. If you are a business owner or a community manager who doesn't quite know when a community problem should be handled by the community manager or escalated to the business owner, this episode is for you.

Key Takeaways

- Expectation, preparation, escalation (01:16)

- The problems to take to a business owner (03:12)

- The ONLY time to rush escalation (04:08)

- Don’t make it personal (05:10) 

Additional Resources: 

- Join the waitlist for my course: https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect 

- Follow me on IG: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

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