Contractor Secrets

In this episode, I share a virtual sales call I did with a customer moving into their home. Listen in as I build value, trust, and ultimately close the deal (she signed after this phone call!)

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In this episode, I talk about the importance of keeping promises in business and why it matters so much to me personally. I share experiences where broken commitments damaged trust, and how those moments shaped the way I lead today. I also walk through the systems I’ve put in place to hold myself and my team accountable, making sure we always follow through for our customers. You’ll hear why clear communication and structured proposals aren’t just paperwork—they’re the foundation of trust and strong relationships in business.

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In this episode, I talk about the critical importance of keeping your word in business. I share some of my own experiences that showed me how broken promises can create resentment within a team and hold back growth. I also explain why I believe it’s essential to structure commitments in a way that makes them realistic and measurable. Finally, I reflect on how unfulfilled promises have impacted me personally, and why staying true to my word has become a cornerstone of how I lead and grow my businesses.

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In this episode, I want to talk about leadership when times get tough—because that’s when it really matters most. In the home service industry, we deal with all kinds of challenges: demanding customers, unpredictable job sites, and team members who sometimes feel overwhelmed. I remember a particular situation with a very difficult customer where the tension was high and my crew was clearly feeling the weight of it.

Instead of sitting back and letting them handle it on their own, I made the decision to step in personally. Not because I didn’t trust my team, but because I knew they needed to see me in the trenches with them. And you know what? That moment shifted everything. They felt supported, their confidence went up, and the whole dynamic of the job changed for the better.

As leaders, when we step up in these moments—when we show that we’re willing to carry the load with our team—we build trust. We show our people that we’re not just here to give orders; we’re here to lead by example. That builds respect. It boosts morale. And it creates a positive environment where people want to give their best.

So my encouragement to you is this: Don’t hide behind the title of “owner” or “boss.” Get out there. Step in during those tough times. Show your team that you’ve got their back. Because when you do, you’re not just leading a business—you’re building a culture that can withstand anything.

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In this episode, I share a personal story about a tile removal job that taught me one of the most valuable lessons in business: the importance of specialization and knowing when to say no. I talk about how stepping outside of my expertise almost cost me my reputation, what I learned about customer expectations, and why focusing on what you do best is the key to long-term success. This is a must-listen for any home service business owner who’s ever been tempted to say yes to the wrong project.

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In this episode, I dive into one of the most important topics in business—leadership. I share why I believe leaders can’t just tell their teams what to do... they have to lead from the front. I’ll walk you through some of my own experiences, the mistakes I’ve made, and the lessons I’ve learned about trust, example, and accountability. We’ll talk about how the culture of your company always starts at the top, why your team is a reflection of you, and how building a strong foundation of leadership can transform your small business. If you’ve ever wondered how to inspire your team to follow your lead—not just your words—this episode will hit home.

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In this episode, I dive into the importance of making big, decisive moves in business. I talk about the financial plays that can change the trajectory of a company, the impact team dynamics have on growth, and why accountability matters more than we sometimes realize. I share why risk is necessary if you want to grow, and how proactive leadership can make or break your success. My goal is to get you reflecting on your own business practices and inspire you to make the bold moves that will take you to the next level.

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Summary

In this conversation, Tanner Mullen engages with Lev, a painting business owner, to explore the challenges he faces in lead generation, marketing strategies, and customer engagement. Lev shares insights into his business operations, including his transition from being a painter to managing a team. Tanner provides actionable advice on improving conversion rates, enhancing customer experience, and leveraging technology to streamline operations. The discussion also touches on seasonal business strategies and the importance of understanding customer psychology in the sales process.

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In this episode, I talk about the power of simply showing up in business and in life. I share how I balance the responsibilities of being a dad and husband while running a company, and why time management and delegation are non-negotiables for growth. I dive into the systems I use to keep productivity high without sacrificing presence at home, and why creating value in your community is just as important as creating profit. I also open up about my passion for helping new business owners through my startup program and how I want to be a resource for those just getting started on their journey.

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In this episode, I open up about the challenges of being a business owner and why building a strong team culture is so important. I share how I’ve learned to make better decisions, embrace mistakes as growth opportunities, and empower my team to take ownership of their roles. I talk about creating an environment where people feel safe to make decisions and learn from them, and how that trust leads to a more dynamic, confident, and successful business.

Free 1-1 Business Coaching Session Signup: https://calendly.com/dripjobs/breakthrough

Spotify: https://open.spotify.com/show/2v0D0SNSBofqJJE6zApEE1

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Gusto: https://gusto.com/i/tanner269

OpenPhone: https://openph.one/referral/8Kc17aq

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