At its worst, friction can be a destructive force in an organization. Friction can undermine productivity and innovation, create inefficiency, and even chip away at our energy and enthusiasm for work.

But what if friction could be reframed as something positive—something that makes the right things, like joy, productivity, and creative thinking, easier?

Learn how great leaders use friction to make the right things easier and the wrong things harder with Bob Sutton, organizational psychologist and New York Times best selling author.

Learn about how play gives us permission to dream and diverge, think outside the box, and discover solutions to unprecedented problems with Michelle Lee, Managing Director at IDEO and Instructor of our newest Creative Thinking for Complex Solving course.

What makes a good insight? Learn about how to make customer research impactful with Arianna McClain, Head of Research & Insights at Cruise.

Learn about what makes a good strategy with Roger Martin, strategy advisor and bestselling author.

https://ideo.in/roger

Learn design tools for testing value propositions, how to understand willingness to pay, and how to uncover insights to help finetune your value proposition.

View the full recap at: ideo.in/angel-annunciacao

Learn how to create a remote influence plan from Sacha Connor, Founder of Virtual Work Insider.

View the full recap at https://ideo.in/sacha

Learn how to use data to uncover opportunities for innovation and better understand people and problems from Bo Peng, Senior Portfolio Director of Data Science at IDEO.

View the full recap at https://ideo.in/bo

Why leading change always starts with people, and tools you can try to make people the catalysts for change.

View the full recap at https://www.ideou.com/blogs/inspiration

Learn a framework for identifying bias, prejudice and bullying and choosing a response; tools leaders can use to disrupt bias; and ways to be an upstander at work.

View the show notes, transcript and recap at https://ideo.in/kimscott

The 3 foundational elements of belonging, and the tools and levers of design you can use to foster it.

View the visuals and resources discussed in this episode at https://ideo.in/susie