Health design thinking uses play and experimentation rather than a rigid methodology. It draws on interviews, observations, diagrams, storytelling, physical models, and role playing; design teams focus not on technology but on problems faced by patients and clinicians. Healthcare UX, then, is about the experiences people have with healthcare technology and services. A Healthcare UX designer’s job is to optimise the usability, accessibility and pleasure of healthcare technology and services. Remember, the experiences cannot be guaranteed, but they can be influenced. Clinical UX, a niche within Healthcare UX focused on the experiences clinicians and their patients have with healthcare technology and services.Dr. Delphine Huang is a medical director at IDEO Health. She works closely with design teams to bring impactful and innovative ideas to life. Her projects span from health products, services, systems and strategy design. She is also a practicing emergency medicine physician and loves hiking the California coast, finding the perfect avocado, and continuously learning from her kids.Dr Gyles Morrison is a Clinical UX Strategist with a 10 year history in healthcare. Starting as a doctor in the UK, he now works internationally, helping UX professionals and healthcare companies make products and services that are valued by clinicians and patients. His areas of interest are digital therapeutics, healthcare behaviour change, UX maturity and professional development.             https://drgylesmorrison.medium.com/what-is-healthcare-ux-and-why-is-it-so-important-be21b415e681Health design solutions to improve the care of sickle cell patients with vaso-occlusive crisis in the emergency department https://www.youtube.com/watch?v=Am5jIA7xKJUhttps://drgylesmorrison.medium.com/how-to-learn-clinical-ux-through-mixed-learning-fbf147a42875TranscriptSUMMARY KEYWORDSdesign, people, Gyles, clinician, healthcare, IDEO, health, ux, moments, patients, thinking, resistance, therapeutics, clinical, digital, working, Delphine, opportunities, shared, projectsSPEAKERSResa Lewiss, Delphine Huang, Gyles MorrisonResa Lewiss  01:12Hi, audience. Thanks so much for joining me. And we're talking about a favorite topic, health design and user experience by two guests or subject matter experts in after balancing a few calendars, a few continents and a few time zones. Here we are. Dr. Delphine Huang is a medical director at IDEO health. She works closely with design teams to bring impactful and innovative ideas to life. She's a practicing emergency physician at San Francisco General in San Francisco, and her projects span from health products, services, systems and strategy design. Dr. Gyles Morrison is a clinical UX strategist. He has a 10 year history in healthcare, and he started as a physician in the UK, yes, the United Kingdom. He now works internationally helping UX professionals and healthcare companies make products and services that are evaluated by clinicians and patients. So each of these physician health designers have websites and have lots of projects. I first met Delphine, when I was reading about design and Health Design, and the work of IDEO. They have some really interesting products, looking at diabetes, looking at breast pumps, looking at artificial intelligence, I first came across Gyles, when we were working on a piece together, he ultimately published this in the European Journal of Emergency Medicine in 2021. He talked about an app for the treatment, the Health Design, and patient centered treatment of sickle cell patients in the emergency department. So before the episode get started, we actually were talking a bit about design. And each of them were sharing when they first realized they were thinking like a design or how they implement design in their daily lives. And in both of their cases, they talked about taking care of patients in their clinical environments. Delfina actually added that she realizes in having two young ch