The Shopify Solutions Podcast

Episode 175 - Talking ADA Compliance with an Attorney


Listen Later

12/24/25

Episode Summary

Guest & Topic

  • Host Scott Austin brings on attorney Brenda Pagliaro to explain ADA (Americans with Disabilities Act) compliance as it applies to e-commerce websites, especially Shopify stores.

Key Points

  • ADA compliance requirements are complex and evolving, and many store owners are confused about what they must do to make their sites accessible. 
  • Pagliaro outlines background on the ADA, how accessibility regulations are interpreted for websites, and why online stores often get targeted with demand letters and lawsuits. 
  • There is no guaranteed way to prevent getting sued; the focus should be on mitigating risk by implementing accessibility practices, documentation, processes, and using tools (like accessibility apps), though none are a silver bullet. 
  • Many cases settle before court, but even settlements and legal defense can be costly for small stores. 

Practical Takeaways

  • Ecommerce site owners should take ADA compliance seriously, proactively prepare for potential claims, and combine accessibility tools with internal policies and ongoing review to reduce legal risk.

Show Links

Transcript & Video

https://jadepuma.com/blogs/the-shopify-solutions-podcast/episode-175-talking-ada-compliance-with-an-attorney

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The Shopify Solutions PodcastBy Scott Austin

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