In online business, you have to work with people and sometimes people make mistakes, get sick, have emergencies, or even just change their minds sometimes, which means it's a good idea to have some sort of refund policy in place. In this episode, shares the different schools of thought on refunds and the importance of having a refund policy when scaling an offer to make your potential clients feel safer making a purchase. Jill also talks about the difference between a refund policy and a money-back guarantee, and how to handle refund requests outside of the policy.

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Jill is a fitness professional and business coach who effectively made the transition from training clients in person and having no time to build anything else to training clients online and actually being more successful. Today, Jill helps other coaches to do the same.

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