Former Home Depot CEO Frank Blake shares how an “inverted pyramid” mindset reshaped one of America’s largest retailers. In this candid conversation, Blake explains why true leadership begins by serving those closest to the customer—and how listening deeply, celebrating frontline excellence, and simplifying communication drive lasting results. He reflects on lessons from Ronald Reagan and Jack Welch, explores the balance between humility and accountability, and offers practical guidance for managers stepping into leadership for the first time. From navigating crises to shaping culture through recognition, Blake reveals how leaders can align purpose, people, and performance. Watch or listen to this conversation to learn how to build teams that thrive from the ground up.

 

Across industries and institutions, leadership is being hollowed out by scandal, short-termism, and a dangerous obsession with optics over integrity. Download our latest insights report, Where are all the great leaders?, and seize opportunity in an era of erosion: https://resources.franklincovey.com/c/tlg-great-leader-insight-report?x=j4G37p&lb-mode=overlay

 

FranklinCovey’s world-class learning solutions—delivered Live-Online, On Demand, or Live In-Person—are designed to build exceptional leadership skills and enrich your culture at every level of your organization.

 

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