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In this episode, Michael Doherty dives into the challenges service advisors face when it comes to avoiding uncomfortable tasks. Michael emphasizes that true growth happens when you tackle the work you tend to put off, like making follow-up calls or asking for reviews. He also highlights the importance of preparation and discipline, explaining how showing up early and consistently putting in effort builds trust with both your team and your customers.

00:00 "Confront Avoidance, Achieve Success"

03:33 Work Ethic in Service Advisory

08:45 Responding to Customer Reviews

11:23 Morning Prep Prevents Chaos

15:47 "Discipline Builds Trust and Confidence"

19:15 Prioritize Tasks and Build Confidence

20:49 "All-Star Ensemble"

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