You might think etiquette is outdated. Who really needs a dinner with nice napkins and four different forks? Etiquette expert William Hanson disagrees. By observing good manners we show others we respect and care about them - deepening our bonds. 

William (author of Just Good Manners and host of the podcast Help I Sexted My Boss) explains the origins of many formal behaviours and how they can make us happier. 

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